[Resolved] Idea Cellular — Wrong information and din't provide proper feedback | |
Respected, I'm aakash having a idea connection. i'm mpcg custmer and my cell no. is [protected]. My concern is that i was not using this no. because of higher call rates. one day i called at customer care and ask to agent how can i salvage my no. without using it so she give me proactive information about 15 rs. life time plan so after that i recharged my accont by 15 rs. but she provide me incomplete and inaccurate information. because i am having 999 plan so according to TELECOMS REGULATORY AUTHORITY OF INDIA i got 2 rs. processing fee on every top-up but after recharge 15 rs. plan i wont get this rs. so registered a complain to provide me proper feedback but i din't get proper feedback from their. so i again registered complain against their agent as well as team leader Mr. VIKRAM BISEN but still i din't get proper feedback. one day i got a call from their back hand side. he told me we can't do anything so sorry for that. now i got really frustrated so made call to call center and i told to transfer my call to his operation manger so she transferred my call to his team leader MR. PANKAJ, i told him everything so again registered my complain so i told him to transfer my call to operation manager but he din't transfer my call and he disconnect the call. i'm a student belong from middle class family and i know value of money so it's not acceptable for me. so please it's my request to you either deactivate this plan from my no. or credited 999 rs. in my account. i hope you guys will take this on high priority and kindly take some action. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
sir mera plan activate kara dijiye 98 rs wala plzzzzzzzzz do din ho gaye ab tak activate nahi hua hai
tell me about [protected] wrong call informtion
sir i am a student in jaipur and i am getting threats of killing me from a number of idea that is belonging to IDEA of NCR region and the number is [protected]...sir i dont know whose number is this and why he is giving me such type of threats can you please help me in any respect plz tell me whose number is this...
R/Sir,
I have put up my datacard into save mode for 2 months (20/12/09 to 20/02/10) on dated 19th december and paid 100 rupees + dec month bill charges in advance. But after 2 days I got a call from idea which is situated in faridabad on neelam bata road. She told me that your balance is 7 ruppes less so deposit 7 rupees in idea account earlist as possible. I discussed with her that I always pay more than my bill amount. And still she is denying to accept this. After this I had also communicate with Idea Customer care with Mr. Anuj, I spoke to him and make him understand about my problem. He said to me that you do not need to worry your account balance is sufficient. I had recived the current month (JAN) bill, however it will not be generated for this month. Please do the needful action.
Thanks
Santosh Kumar
Datacard No-[protected]
H.No-3827, Parvatiya Colony-II,
N.I.T. Faridabad-121005 (Hr)
Contact No-[protected]
I have put up my datacard into save mode for 2 months (20/12/09 to 20/02/10) on dated 19th december and paid 100 rupees + dec month bill charges in advance. But after 2 days I got a call from idea which is situated in faridabad on neelam bata road. She told me that your balance is 7 ruppes less so deposit 7 rupees in idea account earlist as possible. I discussed with her that I always pay more than my bill amount. And still she is denying to accept this. After this I had also communicate with Idea Customer care with Mr. Anuj, I spoke to him and make him understand about my problem. He said to me that you do not need to worry your account balance is sufficient. I had recived the current month (JAN) bill, however it will not be generated for this month. Please do the needful action.
Thanks
Santosh Kumar
Datacard No-[protected]
H.No-3827, Parvatiya Colony-II,
N.I.T. Faridabad-121005 (Hr)
Contact No-[protected]
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Sir, let me introduce first.I am sanil sadasivan I completed My Computer Science In Amrita Vishvavidyapeetham In Amritapuri campus.I am living in pandalam, Pattanamthitta district.
I don't like to written this feedback to you, but can't.I am ur one of the customer that uses the Idea Cellular connection with 5 years.I have never faced any problem for this years... and i proud to get the connection of Idea..But now i faced a Big trouble with Customer support from you...My father Had taken a connection(Cell no: [protected]) of idea...We are not able to recharge for few days with some issues...after that we turned to recharge, but it's validitty is over...Then i recharged with a 200rs TopUp.Then still it's not working..again i recharged with 100rs lifelong validitty.it's again not working...Then i turned to call customer care..He reports that the connection required a ID proof Again..(This connection is using for 2 years).
My nearest Idea Showroom is Pandalam. I submitted the ID proof with One Passport size photo and Id of my father, But i feel a bad response from ur Idea showroom in pandalam. They says that the connection will clear at 1 or 2 weeks.But ur customer sender says that's enough, it will clear in maximum 3 days.When i informed the Showroom they use some bad words to speak to me...
I don't like to move Legaly if you are Respond.and I dont like to upload the Bad Behaviour of the Idea's Customer support in INTERNER . I am Going to Disconnect " My Idea " Connection Also...I want the ID proof Back that i'll Submitt The Idea Showroom in pandalam.
I beleave that you are absolutly respond my Request.So Kindly please Cooperate with my Feedback of your costomer in pandalam.My contact Number is [protected].
By:- Sanil.