[Resolved]  Idea Cellular — Charges onm value added serices never used

Dear Sir,



Please see the chain of e-mails below and guide actions accordingly.



Regards,

Roshni




[protected][protected][protected][protected]

From: Roshni Agarwal (THSL)
Sent: Wednesday, August 19, 2009 9:08 AM
To: 'grievance.[protected]@idea.adityabirla.com'
Cc: 'ebss'
Subject: RE: Regarding the mobile



Dear Ms. Kulkarni,



Since I have not heard from you on account of below mail and since it the last day of payment of my bill, I would pay the bill (of Rs. 1646) excluding the following amount which I say has not been made by me-



Date Time Number Amount



15-Jul-2009 8.[protected]

29-Jul-2009 19.[protected].98

30-Jul-2009 9.[protected].68



I am taking the same case to the Indian consumer complaints forum and to the Times of India, Pune. This is for your information and intimation.



Regards,

Roshni



[protected][protected][protected][protected]

From: Roshni Agarwal (THSL)
Sent: Monday, August 17, 2009 4:50 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Cc: 'ebss'
Subject: RE: Regarding the mobile number



Dear Ms. Kulkarni,



This has reference to the mail below. I tried to reach you on 17-Auh-2009 at 3.30 PM on your number [protected] but your colleague replied to it. Despite several calls, the response I got from your colleagues was same that the call has been made by me. You might be right at your place and I am right at my place. You can say that the call has been made from my cell as the data is generated from my SIM card. This kind of calls (which I never dial and about which I have no clue) can keep dialing from my mobile and you will keep charging me for it in future (what an IDEA Sirji !!!).



After repeated conversation, if your colleagues say that they can’t do anything, I appreciate. But at the same time, I would not be foolish enough to pay my all my Tata sky bill, internet bill(which provides news) and on top of It I also pay bill for listening news on IDEA mobile.



Hence, please consider this is as official communication to discontinue my IDEA number-[protected]. It was a nice experience to be associated with IDEA which has changed my life and my views as well.



Regards,

Roshni






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From: ebss [mailto:[protected]@idea.adityabirla.com]
Sent: Monday, August 17, 2009 3:41 PM
To: Roshni Agarwal (THSL)
Subject: RE: Regarding the mobile



Dear Ms. Roshni,

Thank you for writing to us at Idea Cellular.

With reference to your e-mail dated 17th August 2009 regarding the bill clarification and our subsequent telecon on the same today; we wish to affirm that all your concerns have been discussed.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at
[protected]@idea.adityabirla.com .

We immensely value your Patronage and look forward to an opportunity to delight you.

Thanks & Regards,
Pankaj Yerunkar
Enterprise Business Support & Services
Idea Cellular Ltd.
Maharashtra & Goa




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From: Roshni Agarwal (THSL) [mailto:Roshni.[protected]@tacohendrickson.com]
Sent: Monday, August 17, 2009 9:20 AM
To: ebss
Subject: RE: Regarding the mobile

Dear Pankaj/Kamajeet,



Can you please give me the number of any senior of yours to whom I can speak to? I have exchanged enough mails with same explanation. Would like to talk directly and settle the matter.



Regards,

Roshni




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From: ebss [mailto:[protected]@idea.adityabirla.com]
Sent: Friday, August 14, 2009 5:30 PM
To: Roshni Agarwal (THSL)
Subject: Regarding the mobile





Dear Roshni,


Greetings of the day.



In reference to your mail, we would like to inform you that the charges have been correctly levied towards your number as per the usage done from your sim card.



Should you need further assistance, please feel free to call our Customer Service help line number [protected] or email us at [protected]@idea.adityabirla.com .


We immensely value your Patronage and look forward to an opportunity to serve you.

Thanks & Regards,
Kamaljeet Gill
Enterprise Business Support & Services
Idea Cellular Ltd.
Maharashtra & Goa.



An Idea can change your life.



“Idea slashes SMS rates on roaming to Rs 1.50 /SMS for local/ national/ international. Applicable while roaming on Idea networks only.”



Disclaimer:

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.


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From: Roshni Agarwal (THSL)
Sent: Friday, August 14, 2009 10:06 AM
To: ebss
Subject: RE: Regarding the bill clarification



Dear Pankaj,



Thank you for your response.

What explanation you give has already been given by your customer care executive. But what I am trying to say is that I never made such a call. There could be some mistake from your side in the billing.

A person having television & internet, this Hangama news alert is practically of no use. I think that there is some mistake at your end. Please clarify. Rs223 is a big amount. I am not complaining about any other call because I know I have made them. My billing date is very close which is 19-Aug-2009. You are requested to do something soon and settle the matter as soon as possible.



Despite all this, if you insist, I might pay the bill for the month but I would not be too interested in continuing with yours services.



Regards,

Roshni






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From: ebss [mailto:[protected]@idea.adityabirla.com]
Sent: Thursday, August 13, 2009 5:38 PM
To: Roshni Agarwal (THSL)
Subject: RE: Regarding the bill clarification



Dear Ms. Roshni,

Thank you for writing to us at Idea Cellular.

We wish to inform you that in the invoice dated 4th August 2009 you have been charged for calling the number 54646- Hangama (news alerts). Hangama is a value added services and charges for calling 54646 are Rs.6.99/minute.

The calls made to the number 54646 have been originated from your SIM card, hence the charges levied towards the same will be payable.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at
[protected]@idea.adityabirla.com .

We immensely value your Patronage and look forward to an opportunity to delight you.

Thanks & Regards,
Pankaj Yerunkar
Enterprise Business Support & Services
Idea Cellular Ltd.
Maharashtra & Goa





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From: Roshni Agarwal (THSL)
Sent: Thursday, August 13, 2009 2:31 PM
To: ebss
Subject: Explanation on chargers

To whomsoever it may concern,



This has reference to my idea cellular mobile bill dated 04-aug-2009 for the month of July.



In the Outgoing Call Details of Local Calls – Cellular,

Sr. Date Time Number Time Duration Pulse Call

No. hh:mm:ss Called Band mm:ss Charges



246 30-Jul 09:12:19 54646 A 31:57 32 223.68



Please give the explanation for the same as I have never made this call. The amount of Rs. 223 is exorbitant and no person would hear songs on mobile which is so expensive.

Please clarify this. Until it is clear, I shall hold the payment of my bill..



Regards,

Roshni