Idea Cellular — Incorrect info on 3G bundle offer with Nokia Lumia 610

Idea Cellular — Incorrect info on 3G bundle offer with Nokia Lumia 610

R Rahul Rao from Mumbai, Maharashtra

I purchased Nokia Lumia 610 a few days back which has an offer of 2GB per month free 3G internet for 4 months. After I got my handset and micro sim activated, I dialed Idea Customer Care to get my free 3G activated. The customer care executive told me that the offer is valid only with the sim cards that are bundled with the Lumia handsets. Nowhere Idea or Nokia declares that this offer is valid only with bundled sim card nor any vendor sells Nokia Lumia handsets with Idea/Airtel Sim cards bundled with it. Both Nokia and Idea/Airtel are duping the customers by giving insufficient information about the offer. Please take necessary actions. Regards, Rahul Rao Was this information helpful? No (0) Yes (0)

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abdul muttalib

from Mumbai, Maharashtra

im also agree with u friend, i got the new nokia lumia 610 wherein their was an offer given with that, i'll get 3G service for 2GB per month for 4month of IDEA network. but 2month pass my idea 3G service as still not get activated yet, though i complaint the same to the IDEA Customer Service & IDEA Gallery As well But Still The Problem Didn't Resolve Yet, As The Nokia Person Activated MY Service From Their Side But The IDEA 3G Service By The IDEA Service Provider Side Yet Not Being Resolved...

Freind We Have To Take Any Legal Action Agains The Same...ASAP

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC279538 in the subject.

Regards,
Idea Cellular"

Manish Shah

from Mumbai, Maharashtra

I recently bought Nokia Lumia 720 having 2GB 3G data free offer for idea subscriber. I am trying to activate this offer on my mobile for past ten days but failed. The way it is being handled by Idea & Nokia it looks like typical fashion street hawker style. Idea asks to contact the retailer from where you bought handset or the Nokia Care. The Nokia care says contact Idea. Both are behaving as if they do not know each other. And the best part is, Idea asks customer visits to the nearest MYIDEA store. And when one visits the executive at the store calls up the 12345 (Cust Care) number for issue resolution. Visiting MYIDEA I always feel its a way to showcase how much the company values its customers.