[Resolved]  Idea Cellular — on-line recharge ordeal

Address:

Kerala

On 05/08/2010 I re-charged my idea mobile number-: [protected] for Rs.250/- and my bank account debited for same.

Merchant Name : IDEA CELL-BILLDESK
Total Amount : 250.00
Payment Date : 8/5/2010 6:57:00 PM

Since no credit came to my mobile, the subject was taken-up with idea on 07/08/2010. I followed matter with idea for past 257 (yes, two hundred fifty seven days) as summarized below.

Recap of the issue with Idea Cellular Limited:-
05/08/2010 – Rs.250/- on-line recharge from my end & bank account debited for same
07/08/2010 – my 1st email to idea as credit note received to the sim card
07/08/2010 – idea acknowledged the email & confirm that my bank a/c will be credited for Rs.250/- within eight working days
07/08/2010 – my response to above quoting sms received from idea etc
07/08/2010 – idea email
08/08/2010 – my response
09/08/2010 – idea email again asking to wait for 8 working days etc
10/08/2010 – my email to idea CONFRIMING THAT I DON’T NEED THE CREDIT ANY MORE IN MY SIM ACCOUNT BUT I NEED THE MONEY BANK IN MY BANK A/C
10/08/2010 - idea email
11/08/2010 – my email to idea with note that I DON’T NEED TONS OF APOLOGY NOR STANDARD RESPONSES but my money back
12/08/2010 – idea email asking my bank statement etc
23/08/2010 – my email to idea with bank statements etc
23/08/2010 – idea email acknowledging above
04/09/2010 – idea email confirming that money refunded on 11/08/2020
05/09/2010 – my response to idea confirming the non-receipt with supporting bank statements etc
30/09/2010 – idea email re-confirming the refund of money with MICT reference number (reference number MCIT[protected])
15/10/2010 – federal bank manager’s email to idea confirming non-receipt of above refund
15/10/2010 – idea email acknowledging above
07/11/2010 – idea email to me to re-check for the credit etc
07/11/2010 – my email to idea with copy of bank statements
08/11/2010 - idea email acknowledging above
15/11/2010 - idea email re-confirming the refund of money with MICT reference number (reference number MCIT[protected])
20/11/2010 – my reply to idea with bank statement
21/11/2010 - idea email acknowledging above
02/01/2011 – my follow-up email to idea due to LONG SILENCE
03/01/2011 - idea email acknowledging above
11/01/2011 – idea email again asking for my bank statement
11/01/2011 – my reply with bank statement
12/01/2011 – idea email again for bank statement
15/01/2011 – my response
02/04/2011 – my follow email and NO ONE TAKING ANY ACTIONS TO REFUND THE MONEY EVEN AFTER – 240 days of follow-ups!!
03/04/2011 - idea email again for bank statement
06/04/2011 – my email with bank statement plus ULTIMATUM TO IDEA TO REOLVE THE MATTER IN 48 Hrs.
07/04/2011 - idea email acknowledging above
11/04/2011 – idea email saying they need more time to resolve the issue !!!!

On 21/04/2011 I received a mail from idea as below:
"With reference to your mail, we regret for the inordinate delay in replying to your mail below. We regret to inform you that we are unable to reactivate the same number as the same has already got recycled as a fresh prepaid number and circulated to the market. Hence, we suggest you to take a new connection and revert us with the number so that we can credit the amount of Rs.250/- on the same. Or else, we request you to revert us with any other idea prepaid number so that we can credit the amount of Rs.250/- on the same number."

I'm not using the said idea number for the service provider's unacceptable behavior / service.

I replied to idea on 30/04/2011 as below:
“To All Concerned within Idea Cellular Limited”

The resolution (came after 259, YES I MEAN TWO HUNDRED & FIFTY NINE DAYS) simply un-acceptable!!

Recap of the issue with Idea Cellular Limited:-
05/08/2010 – Rs.250/- on-line recharge from my end & bank account debited for same
07/08/2010 – my 1st email to idea as credit note received to the sim card
07/08/2010 – idea acknowledged the email & confirm that my bank a/c will be credited for Rs.250/- within eight working days
07/08/2010 – my response to above quoting sms received from idea etc
07/08/2010 – idea email
08/08/2010 – my response
09/08/2010 – idea email again asking to wait for 8 working days etc
10/08/2010 – my email to idea CONFRIMING THAT I DON’T NEED THE CREDIT ANY MORE IN MY SIM ACCOUNT BUT I NEED THE MONEY BANK IN MY BANK A/C
10/08/2010 - idea email
11/08/2010 – my email to idea with note that I DON’T NEED TONS OF APOLOGY NOR STANDARD RESPONSES but my money back
12/08/2010 – idea email asking my bank statement etc
23/08/2010 – my email to idea with bank statements etc
23/08/2010 – idea email acknowledging above
04/09/2010 – idea email confirming that money refunded on 11/08/2020
05/09/2010 – my response to idea confirming the non-receipt with supporting bank statements etc
30/09/2010 – idea email re-confirming the refund of money with MICT reference number (reference number MCIT[protected])
15/10/2010 – federal bank manager’s email to idea confirming non-receipt of above refund
15/10/2010 – idea email acknowledging above
07/11/2010 – idea email to me to re-check for the credit etc
07/11/2010 – my email to idea with copy of bank statements
08/11/2010 - idea email acknowledging above
15/11/2010 - idea email re-confirming the refund of money with MICT reference number (reference number MCIT[protected])
20/11/2010 – my reply to idea with bank statement
21/11/2010 - idea email acknowledging above
02/01/2011 – my follow-up email to idea due to LONG SILENCE
03/01/2011 - idea email acknowledging above
11/01/2011 – idea email again asking for my bank statement
11/01/2011 – my reply with bank statement
12/01/2011 – idea email again for bank statement
15/01/2011 – my response
02/04/2011 – my follow email and NO ONE TAKING ANY ACTIONS TO REFUND THE MONEY EVEN AFTER – 240 days of follow-ups!!
03/04/2011 - idea email again for bank statement
06/04/2011 – my email with bank statement plus ULTIMATUM TO IDEA TO REOLVE THE MATTER IN 48 Hrs.
07/04/2011 - idea email acknowledging above
11/04/2011 – idea email saying they need more time to resolve the issue !!!!

And now comes your below email dated 21/04/2011.

It’s VERY CLEAR from my email to idea on 10/08/2010 THAT I DON’T NEED THE CREDIT ANY MORE IN MY SIM ACCOUNT BUT I NEED THE MONEY BANK IN MY BANK A/C.
Then, WHY YOU ARE WORRIED / CONCERNED ON MY SIM DEACTIVATION ETC???
As you rightly said, the subject SIM deactivated due to non-usage.
Yes, I’m not using the sim for few months ONLY because of your UNACCEPTABLE / UNPREFORSSIONAL customer service explained above!!!

Now, I have all required stuff to take you guys to Consumer Court.
To avoid such, you may compensate me for all my inconvenience / losses / my endless follow-ups for past 259 days etc. I’m looking forward 10 times of my original on-line re-change as a token compensation to close the matter. For avoidance of doubts, my bank account to be credited for Rs. 2,500/- (Rs.Two Thousand Five Hundred Only) within 14 days from this email.

In case, above not resolved to my satisfaction, within 14 days today, the matter will be dragged to Consumer Court and my claim will not be less than 1,000 times of the amount involved.

Hope, I informed all sufficiently.

Regards

George Thomas

On 01/05/2011 idea replied - "We urge you not to form a lasting impression of our services based on your unfortunate experience as the inordinate delay in replying your mail was due to some technical clarifications which has to be needed from the concerned end. We are constantly updating the feedback received from our subscribers and using it for improving our service.

Further, we express our inability to provide the requested amount as currently we don’t have the provision for the same. Hence, we request your kind co-operation in this regard."

On 3rd May 2011 I sent an email as below to idea:

Attn:

Mr.B.Ramakrishna,
Chief Operating Officer – Kerala
Idea Cellular Limited
Ravipuram, Cochin
Kerala – 682 015
Email: ccare.[protected]@ideacellular.com
Fax –[protected] / 2382324

Dear Mr.Ramakrishna,

I refer to my chain of correspondence with idea since 5th August 2010 with is self explanatory.
Further, my email to idea (ccare.[protected]@idea.adityabirla.com) with copy to Geetha.[protected]@idea.adityabirla.com dated 30th April 2011 is final & no compromise, what so ever, for the compensation amount.

Also, I urge you to instruct your customer service to abstain from sending email like below.
Quote //” We urge you not to form a lasting impression of our services based on your unfortunate experience as the inordinate delay in replying your mail was due to some technical clarifications which has to be needed from the concerned end. We are constantly updating the feedback received from our subscribers and using it for improving our service. //
Unquote.
You will certainly agree with me that such desperate attempt from your customer service to cover-up their inefficiency only down grade your credibility / market reputation.

Hope, I informed all sufficiently.

Regards

George Thomas

On 04/May/2011 idea replied -

"With reference to your mail, we apologize for the inconvenience caused to you.

We regret to inform you that we are unable credit the amount of Rs.250/- to your bank account as the same amount had already updated in your number [protected]. Hence, we suggest you to take a new connection or revert us with any other idea prepaid number so that we can credit the amount of Rs.250/- on the same. We request your kind co-operation in this regard.
We would like to inform you that your feedback has been noted. We urge you not to form a lasting impression of our services based on your unfortunate experience. We are constantly updating the feedback received from our subscribers and using it for improving our service.
We would like to assure you that customer concerns and feedback such as these are looked at with immense criticality through the organization."

On 04/May/2011 I replied to idea as below:

Through email as well as Fax

Attn:

Mr.B.Ramakrishna,
Chief Operating Officer – Kerala
Idea Cellular Limited
Ravipuram, Cochin
Kerala – 682 015
Email: ccare.[protected]@ideacellular.com
Fax –[protected] / 2382324

Dear Mr.Ramakrishna,

This is further to my email dated 3rd May 2011, below.

It looks idea customer service “claims in past” one-by-one falling back to their own head and stand against them!
You are well aware that same guys, over 242 days ago confirmed me that they money was remitted to my bank account. Now they swallowed same!!
You will certainly agree that your customer service NEW version “we are unable credit the amount of Rs.250/- to your bank account as the same amount had already updated in your number [protected]” is another desperate attempt to cover-up their inefficiency that will only down grade your credibility / market reputation.

Any ways all this will eventually helps me to post my claims against Idea Cellular Limited, as explained in my email dated.30th April 2011.

Hope, I informed you sufficiently.

Thanks

George Thomas



As you see there is no end & "NO IDEA" how long this innocence will continue from the worst service provider.

As you can see above, I decided to take them to court.
We will need to TEACH this guys a lesson. Good luck to unfortunate subscribers who had similar experience with this service provider.

Thanks
George Thomas

04/May/2011
Conf Code - 40446