Idea Cellular Ltd. — regarding not receiving my prepaid balance

sir,
i am a student pursuing engieering.i had recharged my prepaid account with an amount of Rs.50.But, i didnot receive my prepaid balance.
i enquired the dealer also but he showed me the proof also i.e the sms informing that "your account has been recharged by an amount of rs. 50, and also had a transaction id i.e "DL.[protected]"
sir, as i am a student so i cannot spend money lavishly on my recharge and recharge it another tym.And, i havenot expected this from your company.
sir, i request you to kindly give me justice and oblige me as soon as possible.
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Idea — balance direction

i have an idea number.i am download idea tv app on my number.but not subscribe any plan.but idea rajasthan dedecate my 150 rs from my balance for monthly plan.but i am not activate this plan,i told about this to costmer care.i want to refund my balance.

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