[Resolved] Idea Cellular Ltd — harassing by customer services departments of IDEA. | |
Respected Sir, April 13th, 2008. This is M. B. Panchal., I am using Idea’s Mobile No: [protected] since 1995. Now it is very sorry to say that I facing same problems since last few years from your customer services departments, like last month I had cancelled voice mail service and also informed that stop to cut Rs.15/- from my balance Amount. But this month also they ( your IDEA Cellular ltd.) cut the same Rs.15/- So again I registered my the same thing and it’s communication ID 53554414. When I conforming that again then I got so-much rudely and too-much arguments, And she had asked so-many questions like she was taking my interview. Due to these problems I get fade-up with your service. Secondly, I also send one SMS for Do Not Disturbed ( DND ) no 1909 stop unwanted messages. I did this yesterday i.e. 12/04/2008. But, now mark this point since I cancelled the Voice mail services from that time I got and getting so-many calls from [protected], [protected]. And see the frequency of calling on my mobile number. It is clearly seems that they are harassing Me to listen the voice message. Today since morning I had received minimum 15 calls from your IDEA Cellular ltd. You can see it from your computer where it was dialed and how many times. Then you tell me how far it is justified that your IDEA Cellular ltd is not harassing me, and I can prove that your IDEA Cellular ltd is harassing me. So has to do same thing if you will not take any action on this matter. I am requesting to you don’t force to take action from my side. If it may happened that I have to go with the “MIDIA” or “Telephone Revenue Regulating authority” and News papers To justification. I am waiting for your reply. Thanks, M.B.Panchal. Mobile No:[protected]. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Hello sir
I am an ordinary Indian Ashish bhargava from Bhopal and badly puzzled by my mobile company and seriously don’t know where to complaint and against whom?
I am a reliance GSM SMART customer since 2005. since last six months I am facing a lot of troubles listed below, without any support from SMART customer care.
• Most of time server is down and you are unable to recharge, call and use services like internet etc.
• I have recharged with Rs. 303/- for 30 days surfing but got only 20 days service due to server failure in month Oct 2008.
• One day, on seeing an free talk time on sprite coin I messaged the code to the given no I didn’t got anything except my bal became Rs. -10/- which was positive in Rs 36/- before SMS.
• I set a caller tune, which was automatically changed and told a server updation fault to me. I removed the tune at Nov 8th 2008.
• After the Nov 15th 2008 I noticed that my balance is being reduced daily more than I used, but there was no clarification by smart customer care, as my caller tune was already deactivated. On Dec 6 2008 I was at Rs -120/- negative balance. I was told that my rediffmail message service is activated so you are loosing your balance, but this was free according to rediff “you are charged when you read or access the mail by using this service the message alert is free from rediff. So as I knew I stoped the service immediately but still I’m loosing my balance an I am at Rs. -126/-.
• Also in 2007, the life time validity of my mother smart sim expired and it could not became life time again. It happened all of sudden as I told due to server updation. God knows what king of servers they are using or who stupid is running the system. What kind of joke it is we are paying for that what we are promised to give but in fact we are not getting like this case I paid for life time prepaid which expired in a year.
• Is there any law for these cheaters.
Role of smart customer care-
1. The best thing is even the head office person are unable tell for what you are being charged when you inquire about your lost balance, what is the sense of maintaining a huge server architechture.
2. Whenever you wanna to know something eagerly and urgently, most of times server is down and you see message on dialing “not available”.
3. if you get connected then they will ask your name and no. and then after initial investigation of your problem like, suddenly if you are unable to use internet service which was running fine earlier, you are said to being transferred to senior executive and you start waiting as much you can then in frustration when you disconnect and reconnect then again same procedure repeated. Thus the irritation is all you get no solution from customer care.
4. Touch points are wonderful places where the person is sitting only for the bill collection and selling you the post paid plans to prepaid customers by horrifying and misguiding customers on asking for your problem.
5. Like when I complained for unusual loss of my balance without my knowledge, then I was told “ sir we don’t keep track of call record for prepaid customers if you want to avoid such problem then take a post paid connection and you may go to head office (new market )for further details.
6. Any small problem may take days and weeks to get solved and very possible never.
Really I am really very frustrated and disappointed with the performance of these private network. Not only me, but thousands of customers are suffering from such problems but only problem is
• To whom it should told?
• Where to go for complaint?
• To whom against ?
It seen these private companies has given liberty form Govt for “rowdism” on public no law any where. No justice anywhere???
Plz tell me the ways to get the justice and overcome my losses or else place a hording for public as statuary warning that “service provider has no obligation for any kind of justification.”
Ashish bhargava
Bhopal
[protected]
I am an ordinary Indian Ashish bhargava from Bhopal and badly puzzled by my mobile company and seriously don’t know where to complaint and against whom?
I am a reliance GSM SMART customer since 2005. since last six months I am facing a lot of troubles listed below, without any support from SMART customer care.
• Most of time server is down and you are unable to recharge, call and use services like internet etc.
• I have recharged with Rs. 303/- for 30 days surfing but got only 20 days service due to server failure in month Oct 2008.
• One day, on seeing an free talk time on sprite coin I messaged the code to the given no I didn’t got anything except my bal became Rs. -10/- which was positive in Rs 36/- before SMS.
• I set a caller tune, which was automatically changed and told a server updation fault to me. I removed the tune at Nov 8th 2008.
• After the Nov 15th 2008 I noticed that my balance is being reduced daily more than I used, but there was no clarification by smart customer care, as my caller tune was already deactivated. On Dec 6 2008 I was at Rs -120/- negative balance. I was told that my rediffmail message service is activated so you are loosing your balance, but this was free according to rediff “you are charged when you read or access the mail by using this service the message alert is free from rediff. So as I knew I stoped the service immediately but still I’m loosing my balance an I am at Rs. -126/-.
• Also in 2007, the life time validity of my mother smart sim expired and it could not became life time again. It happened all of sudden as I told due to server updation. God knows what king of servers they are using or who stupid is running the system. What kind of joke it is we are paying for that what we are promised to give but in fact we are not getting like this case I paid for life time prepaid which expired in a year.
• Is there any law for these cheaters.
Role of smart customer care-
1. The best thing is even the head office person are unable tell for what you are being charged when you inquire about your lost balance, what is the sense of maintaining a huge server architechture.
2. Whenever you wanna to know something eagerly and urgently, most of times server is down and you see message on dialing “not available”.
3. if you get connected then they will ask your name and no. and then after initial investigation of your problem like, suddenly if you are unable to use internet service which was running fine earlier, you are said to being transferred to senior executive and you start waiting as much you can then in frustration when you disconnect and reconnect then again same procedure repeated. Thus the irritation is all you get no solution from customer care.
4. Touch points are wonderful places where the person is sitting only for the bill collection and selling you the post paid plans to prepaid customers by horrifying and misguiding customers on asking for your problem.
5. Like when I complained for unusual loss of my balance without my knowledge, then I was told “ sir we don’t keep track of call record for prepaid customers if you want to avoid such problem then take a post paid connection and you may go to head office (new market )for further details.
6. Any small problem may take days and weeks to get solved and very possible never.
Really I am really very frustrated and disappointed with the performance of these private network. Not only me, but thousands of customers are suffering from such problems but only problem is
• To whom it should told?
• Where to go for complaint?
• To whom against ?
It seen these private companies has given liberty form Govt for “rowdism” on public no law any where. No justice anywhere???
Plz tell me the ways to get the justice and overcome my losses or else place a hording for public as statuary warning that “service provider has no obligation for any kind of justification.”
Ashish bhargava
Bhopal
[protected]
26/10/2009.
To,
Idea Cellular,
New Delhi,
Dear Sir/Madam,
This is to regret inform you that after given several complaints to customer care dept still there is no one has been attempted
our complaints from last 1/10/2009 to till date ???? Only false assurance we are geting from IDEA CELLULAR as we are working on it...kindly go thru the below refrence Number which was provided by your customer care dept and ADVISE WHY WE WILL USE YOUR SERVICES AND WHY WE WILL PAY THE MONTHLY RENT TO U KEEPING YOUR SIM CARD AS SHOW PCS.
The reference Number are as:
88621169
88623588
88526900
87982212
87798290
Kindly take up this matter seriousely and rvt back to undersigned today itself.
Thanks & Regards
Rakesh Mishra
[protected]
To,
Idea Cellular,
New Delhi,
Dear Sir/Madam,
This is to regret inform you that after given several complaints to customer care dept still there is no one has been attempted
our complaints from last 1/10/2009 to till date ???? Only false assurance we are geting from IDEA CELLULAR as we are working on it...kindly go thru the below refrence Number which was provided by your customer care dept and ADVISE WHY WE WILL USE YOUR SERVICES AND WHY WE WILL PAY THE MONTHLY RENT TO U KEEPING YOUR SIM CARD AS SHOW PCS.
The reference Number are as:
88621169
88623588
88526900
87982212
87798290
Kindly take up this matter seriousely and rvt back to undersigned today itself.
Thanks & Regards
Rakesh Mishra
[protected]
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and messages by idea customer service department. i am trying to talk with customer care executive since ten days but reply is they are busy . even i tried at 1 a.m, again i got the same message.
so Idea should improve their customer service departments