Idea Cellular Ltd. — frauds!!!!!!!!!!!!!!!!!!!!!!!!!

This is with reference to mobile no. [protected]. I just did an online recharge



of Rs 49 on this no at 1:14 pm today with HDFC bank, I got an acknowledgment



sms from Idea also saying" Thankyou for your payment of Rs. 49..."





Still not been updated to my account, while it has been





debited from the bank . Balance is still saying ZERO!!!!!!!!. WHY??????????????????????????.



I am attaching a snapshot of the bank statement.



When I call on 198, there is a vernacular uneducated woman who just doesn't want



to help. She says ''yeh complaint ka number hai!'' I said I want to complain only na, but she says



''main aapki koi sahaayta nahin kar sakti!!!'' SO FRUSTRATING!!!!



She tells me to call on 12345 chargeable call , when I don't have

balance. I told her I would have called there only if I had balance. Please

throw her out.!!!!!!!!!





I called from a Vodafone no on [protected], was on the line again for 15 minutes,



trying to explain the situation to a perfectly uneducated man at IDEA, who tells me that Rs 49 is for a scheme.



I said when already my plan is a 1 paise per second plan, why would I recharge for a scheme which is already there??



Why does IDEA come up with such fraudulent and ambiguous schemes and messages??



I REQUEST YOU TO PLEASE REIMBURSE MY RS 49 INTO MY ACCOUNT AS TALKTIME AT THE EARLIEST!!!



Your call center executives are a disgrace to Abhishekh bacchan and Aditya Birla.



Please arrange a call back to me regarding the same at the earliest.