Idea Cellular Ltd. — Non activation of Idea Number

I have been using Idea Prepaid No. [protected] since past 1 yr. A month back I got call from Idea([protected] & [protected]) suggesting me to get Idea Postpaid. I had already experienced a few bad customer service incidents with my Prepaid connection(Been misguided about plan for ISD calls, Got Idea Music Station renewed though I had never activated it in the first place and the Customer Service personnel were clueless, etc.), so agreed to try Idea Postpaid where they claimed I will get better customer service. I applied for the Postpaid connection via Customer Application Form with Serial No. 9323150 and furnished prescribed document and amount of money on 9th Feb 2011. I was given a Postpaid Kit with 20 Digit SIM No. as[protected]. Due to the negligence and careless attitude of the customer service personnel I was forced to write an email at ccare.[protected]@idea.adityabirla.com on 20th Feb in reply to which I got an email from Parul kalra(Customer Service Desk)on 22nd Feb requesting me to send scanned copy of Customer Applicaton Form and other information. I replied back accordingly but was taken aback when I got the reply on 25th Febfrom Gaurav Sharma (Customer Service Desk)again asking for the same details which I had already provided to them. Seeing this I sent an email to the nodal officer at grievance.[protected]@idea.adityabirla.com on 26th Feb to which I got a reply back from Nodal Officer Desk on 28th Feb asking me for the 20 digit SIM no.(which I had already provided to them). I again sent an email to them on 1st March along with the SIM no. I got call on 3rd March from Idea saying that I will have to visit Idea store to get my problem resolved. Since I was preoccupied with work I was able to visit the Idea Store located in Malviya Nagar, New Delhi on 7th March 2011. The customer service personnel over there gave me complaint no.[protected] and said my problem will be resolved soon. Within half an hour I got call from Neetu Kashyap requesting me to send across scanned copy of the document I had submitted as Identity/residence proof and existing Prepaid SIM at ccare.[protected]@idea.adityabirla.com which I did promptly. On 8th March morning my verification was done at my residence and I was informed that my Postpaid no will get activated in midnight. Today on 9th March also I got a call from Idea asking me to send the scanned copy of my documentary proof at [protected]@gmail.com. The person said that he will give me another Idea SIM which will get activated. Now as I write this horrible ordeal with IDEA, my Postpaid no. stil remains unregistered and inactive and I feel like congratulating the cellular company for coming out with such a beautiful IDEA of harassing the customers. Indeed what an Idea.