Idea Cellular Ltd. — FAKE CHARGES RS. 49 ADDED TO MY UNBILLED AMOUNT | |||
I have got my number [protected] converted to posted this month. On July 21, 2013 09:03 AM I got a message that "Dear Customer, thank you for downloading Hot_N_Fresh from SYMBIOTIC. You have been charged Rs. 49". I have tried contacting customer support for help since i never heard of this services and never downloaded it. CUSTOMER SUPPORT PERSON DOES NOT KNOW OTHER THAT "SYSTEM IS BEING UPDATED, PLEASE CALL AFTER 4 HOURS" AND AFTER 4 FOUR HOURS STATEMENT IS SAME. PLEASE HELP ME TO UNDERSTAND HOW MANY TIME IDEA NEEDS TO UPDATE THEIR SYSTEM. THEY HAVE ADDED RS.49/- TO MY UNBILLED ABOUT WHICH I AM NOT GOING TO PAY TO IDEA AS I NEVER SUBSCRIBED FOR ANY SERVICES. IF ANY ONE FROM IDEA CAN SEE THIS EMAIL...REPLY TO ME ON JHA.[protected]@GMAIL.COM BETTER IF IDEA REIMBURSE THIS AMOUNT AND STOPPING CHEATING TO THEIR CUSTOMER TO INCREASE REVENUE... COMING BACK TO CUSTOMER SUPPORT..WORSTTTTTTTT THING WHICH IDEA HAVE....IDEA CAN CHANGE ONES LIFE...REALLY UNHAPPY CUSTOMER. Arun Was this information helpful? | |||
9 Comments | |||
Comments
yes arun, this same has happened with me and thousands of people. Idea sim users have been reporting this problem from a very long time and these idea people do not help at all. I have finally decided to go to court. Kindle send me your case too. U dnt have to do anythng, my lawyer will see to it in 3 days.
Reply
Idea — Fake Registration
My mom had purchased Idea card from Titan Communications,Maharashtra,Market Yard,Sangli-416416. My mothers name is Bhanu Bhartkumar Asar. But the card is regestered to other name. When I requested Titan Comm. about it they refused to give service. They said that we should fill new form.As we gave you once documents it's your responsiblity to make registration on that name. I request you that this card should be regestered on my mom's name as soon as possible.Mobile No-[protected]
Yours Sincerly,
Dhiraj Asar
Idea — Fake Message
I received message on 24/10/2009 saying Congrats! Your Mobile number have Won Amount $500,000 usd for the Shell Intel Mobile Award 2009 to claim contact Dr.Williams Via E-Mail: [protected]@live.com.I tried to reply at this website but this is fake website .... There is neither Dr.William nor this website availble online .... I want to know who is sending this types of fake messages .... Or where should we lodge a complaint for this.
For any replies contact on my num. [protected]
E-mail : [protected]@hotmail.com
i had gone to withdraw money frol sbi atm and the money withdrawn by me was in denomination of 500 and their were many people outside waiting so i did not checked the noted and came home but in the wad of notes their was a fake note so fake that a blind man can also recognise its fakeness so please guide me what to do as the fake RS.500 note was from the atm
Idea — WRONG INFORMATION (FAKE) BY IDEA
Dear Madam / Sir,This is to inform you, kindly take his license back or remove from IDEA DEALERSHIP ESHWARI COMMUNICATION DEALER who is your dealer in Bangalore for giving wrong information and faking customers..
On 14th Sept a lady called from
ESHWARI COMMUNICATION and told me as a special customer we are giving you a good offer i.e.. NO RENTAL, 1200 Mins Free to all local mobiles.. There after Idea to Idea will be 20ps & Idea to other mobiles will be 30ps..
Below mentioned are the details of ESHWARI COMMUNICATION
NAME : SWAPNA
MOB: +91 [protected]
But when i called the customer care to activate SMS pack they told.. there is a monthy rental of Rupees - 199/-
I dont know y IDEA is giving dealership to such beggars those who steals money by faking..
Kindly take immediate action...
Regards
Akash
[protected]
Dear Arun,
We wish to inform you that we have thoroughly checked your Idea account details and we are unable to found any wrong billing from your Idea account. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Idea Cellular!
We wish to inform you that we have thoroughly checked your Idea account details and we are unable to found any wrong billing from your Idea account. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Idea Cellular!
To idea Cellular,
What do you mean by "wrong billing" ?
if you have debited/charged any amount, please clarify otherwise, stop sending these message.
Thanks
What do you mean by "wrong billing" ?
if you have debited/charged any amount, please clarify otherwise, stop sending these message.
Thanks
Arun Jha <jha.[protected]@gmail.com>
3:20 PM (3 minutes ago)
to ccare.dl, appellate.delhi, grievance.delhi
Hello there,
I have been trying customer care for my billing issue (NUMBER [protected]). You guys added some services by your own and want me to pay for that...NONSENSE...
If you want ME PAY for the services then I need an answer what those services is all about. Check the screenshot for the complain which i made after i got a messages/bill from your side for some downloads.
For clarification, I tried your so call 24X7 customer care which is always down for maintenance.
IF ANY HUMAN IS READING THIS EMAIL, GO THROUGH WITH THE SCREENSHOT AND REPLY ME FOR THE BELOW MENTIONED QUERY.
1. WHY AM I BEING CHARGED FOR RS.49/-? I NEVER DOWNLOAD ANY CONTENT LIKE THIS SERVICES SAYS.
2. WHAT IS THE MEANING OF MOBILE RENTAL OR WHATEVER, BUT YOU CHARGED ME FOR RS.30/-?
I CONTACTED CUSTOMER SUPPORT AND REGISTERED A COMPLAINT FOR RS.49/- NUMBER IS C1-[protected].
LISTEN, I AM NOTIFYING IDEA IN BLACK AND WHILE NOW. IF MY ISSUE IS NOT BEING ADDRESSED, I WILL NOT A A SINGLE PENNY TO IDEA AND PUT THIS UNPROFESSIONAL BEHAVIOR ALL OVER.
YOU WANT ME TO PAY, ANSWER ME.OTHERWISE, I HAVE MY WAYS TO HANDLE THIS OUT.
ASHAMED OFF iDEA...
3:20 PM (3 minutes ago)
to ccare.dl, appellate.delhi, grievance.delhi
Hello there,
I have been trying customer care for my billing issue (NUMBER [protected]). You guys added some services by your own and want me to pay for that...NONSENSE...
If you want ME PAY for the services then I need an answer what those services is all about. Check the screenshot for the complain which i made after i got a messages/bill from your side for some downloads.
For clarification, I tried your so call 24X7 customer care which is always down for maintenance.
IF ANY HUMAN IS READING THIS EMAIL, GO THROUGH WITH THE SCREENSHOT AND REPLY ME FOR THE BELOW MENTIONED QUERY.
1. WHY AM I BEING CHARGED FOR RS.49/-? I NEVER DOWNLOAD ANY CONTENT LIKE THIS SERVICES SAYS.
2. WHAT IS THE MEANING OF MOBILE RENTAL OR WHATEVER, BUT YOU CHARGED ME FOR RS.30/-?
I CONTACTED CUSTOMER SUPPORT AND REGISTERED A COMPLAINT FOR RS.49/- NUMBER IS C1-[protected].
LISTEN, I AM NOTIFYING IDEA IN BLACK AND WHILE NOW. IF MY ISSUE IS NOT BEING ADDRESSED, I WILL NOT A A SINGLE PENNY TO IDEA AND PUT THIS UNPROFESSIONAL BEHAVIOR ALL OVER.
YOU WANT ME TO PAY, ANSWER ME.OTHERWISE, I HAVE MY WAYS TO HANDLE THIS OUT.
ASHAMED OFF iDEA...
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information