Idea Cellular Ltd - Gprs Billing — Regarding Illegal Billing of GPRS by IDEA - UP West ON MY CELL - [protected]

From: Arun kumar [mailto:[protected]@yahoo.co. in ]
Sent: Monday, August 24, 2009 2:14 PM
To: Grievance.upw ; Appellate UPW; Customer Care (UPW)
Cc: [protected]@consumer-voice.org; [protected]@rediffmail.com; [protected]@vsnl.net
Subject: Suspected Spam Fw: Regard in g Illegal Bill in g of GPRS by IDEA - UP West.

Dear Sir,
These are my last days with IDEA as now IDEA has totally changed & it seems we are not required here anymore, thats why i have decided to QUIT from IDEA Except 01 Number. I have already purchased a SIM of other operator to check its services & rates they are offer in g and believe me they are very low & second option is Airtel from whom i switched to IDEA many years back and i was fully satisfied but now your monopoly is not a good th in g for customers let it be me or any other.

And once you in troduce New Offer Packs then why you can not let the customer avail them once he is ready to pay for them? And if they are at cheaper rates then why i will not change over to them?
Why i am be in g forced to avail only 01 pack? If you see through your records then you will f in d i was already avail in g 02 packs ( one for local calls & other for STD calls) and the same i am demand in g now but you are unable to give the both at same time at my 02 numbers i.e - [protected] & [protected].

So now i am quit in g with cell no [protected] this month & request you to please make my full & f in al statement of accounts in clud in g the DISPUTED MAIL below for your ready reference. And then only i will be able to Pay of my dues if any.

If you cant settle my this Dispute then i will have to go in Consumer court with help of Legal Cell of TRAI whose mail to you below itself is self explanatory.

Thanks a lot for your k in d co-operation dur in g this period of few years & very soon i will surrender other numbers too.

Reagrds,

Arun Kumar
Delhi
Mobile: [protected]

--- On Tue, 24/3/09, legal <[protected]@consumer-voice.org> wrote:

From: legal <[protected]@consumer-voice.org>
Subject: Fw: Regard in g Illegal Bill in g of GPRS by IDEA - UP West.
To: grievance.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com
Cc: [protected]@yahoo.co. in
Date: Tuesday, 24 March, 2009, 4:51 AM

Dear sir,

we are volunatry organisation work in g for the protection of consumer
in terests.We have sent this compla in t earlier also for escalation but till
date nothing had been heard from your side, as this complaint is genuine
enough to be clarified soon otherwise no alternative left with the

complainant to take this matter with in the public.

So you are requested as well as advised to do the needful in this matter at
the ealiest .
Thanks
Mona

Legal executive

consumer-voice

----- Orig in al Message -----

From: Leagl

To: grievance.[protected]@idea.adityabirla.com ; appellate.[protected]@ idea.adityabirla.com

Cc: [protected]@yahoo.co.in

Sent: Thursday, March 19, 2009 11:11 PM

Subject: Fw: Regard in g Illegal Bill in g of GPRS by IDEA - UP West.


Ajith.K.Menon

Appellate Nodal Officer

IDEA West UP

Greet in gs From Voice!



Dear Sir,

We are voluantary organisation work in g for the protection of consumer in terests for last 23 years.We have received the compla in t from one of your customer compla in in g about the deficiency of service and unfair trade practise carried out your Co. Therfore you are requested to k in dly look in to the matter seriously in order to redress the grieavance of your valued customer at the earliest.

A reply from your end would be appriciated for the action taken in the matter.
Thanks

deepa

Legal Executive

Voice





----- Orig in al Message -----

From: Arun kumar

To: [protected]@rediffmail.com ; [protected]@consumer-voice.org ; [protected]@vsnl.net

Sent: Monday, March 16, 2009 3:29 PM

Subject: Regard in g Illegal Bill in g of GPRS by IDEA - UP West.


To,

Mr. H.K. Awasthi, Manager
(Legal) & nbsp; Voluntary Organization in Interest of Consumer Education (VOICE)
441(Basement), Jangpura
Mathurs Road
New Delhi-110014

Dear Sir,

I am a consumer of IDEA Cellular Ltd, s in ce many years with mobile no [protected] of WEST UP and s in ce last few months I have observed that I am be in g cheated and may be other consumers too who are in Post paid scheme and us in g GPRS at monthly rental scheme.

I am us in g IDEA GPRS s in ce many years and in past I was us in g Rs. 500/- per month unlimited usage of GPRS. But later I changed it to Rs.199/- per month Plan with 0.01 Paisa per kb in day time and from 10.00 PM to 6.00 AM Free Plan but my usage was more so I got it changed aga in to Rs. 500/- per month Plan but this time I was told that now it is as follows : Rs. 500/- Rent per month for 100 MB of GPRS Usage Free & After that it will be charged as Rs.5/- per MB and I received a E- Mail of the same from Customer Care stat in g this. But after few days I saw that my outstand in g (Unbilled amount was rais in g like hell) it came up to Rs.3800/- just in 8-9 days after my bill in g date, I was shocked as my services were Barred by the my service provider IDEA. Then I contacted Grievances Cell & there Mr. Akhilesh assured me that he will help me in sort in g out this issue but I have to Deposit Rs. 1000/- then only my services would be Unbarred then I did same & aga in on 3rd day my Unbilled Amount raised & my services were barred and when I asked why my unbilled amount is ris in g so high to Mr. Akhilesh in Grievances, he told me after consult in g there guys that the Bill in g done in GPRS is like mak in g voice calls. If I will use GPRS once and I use to for 10 kb also then also I will be charged Rs.5/- for these 10 KB of GPRS usage and I was shocked to know that how we are be in g cheated by them. As I have confirmed from other states also that other Operators are only charg in g Rs.360/- per month for UNLIMITED USAGE of GPRS not as a Call as these IDEA People do in g in West UP. There Rent is also very High but I never compla in ed about that but these charges are even much higher than .01 Paisa Per KB. I raised compla in t to Grievances & customer care but they replied that there Bill in g is accurate and there is noth in g wrong in it and my Bill amount was of Rs. 6594.70 of period 16th Feb’09 To 15th Mar’09 in which GPRS usage charges are of Rs.4965/- exclud in g Taxes & other charges.



This was very shock in g sir as no where in India it is be in g charged like that & also the consumer is made aware of this in formation that you will be billed like this. The plans in pre paid are of Rs. 20/- per day for Unlimited usage that is Rs.600/- for a Month then how they can charge like this to post paid customers sir.



You can in quire about the rate Plans of All Operators in all states and then you will come to know that how the consumers are be in g cheated by IDEA – West UP.

I am attach in g my Last Bill for your k in d Reference as an Example and your ready reference & records and please register my compla in t and do the needful as this in cident has harassed me a lot mentally & in monetary issue too.



As you are my last hope who can resolve my compla in t as no one in IDEA even at higher level bothered to reply to my mail even. I have attached the Bill in attachments for your k in d reference.

Regards,



Arun Kumar
Delhi

Mobile: [protected],[protected] Dur in g Daytime.

INSPITE OF VERY CLEAR CLARIFICATIONS & INTERVENTION BY TRAI TO HELP ME OUT OF THIS ISSUE 'IDEA CELLULAR LTD" HAS JUST IGNORED EVERYTHING AND THEY ARE NOT BOTHERED TO SORT OUT THIS ISSUE & SAYING THAT THERE BILLING WAS CORRECT.
NOW I NEED HELP TO GET OUT OF THIS PROBLEM WITH IDEA & WILL NEVER ADVICE ANYONE FOR THERE SERVICE.
REGARDS.

ARUN KUMAR