Idea Cellular Ltd. — ISF Recharge of 3g Data 127/- Rs plan

Harshad Chauhan

from Surat, Gujarat

Address:

Ahmedabad, Gujarat

Dear Sir, My Mobile no is [protected] As per attached screenshot from ideacellular site I have done 3G Data recharge of 127 Rs (1GB) on 27th Sep 2013 and my recharge was done successfully and I have got successful recharge message “RCH done. MRP Rs 127 NEW BAL, Plan : 1 GB, 3G data valid for 30 days”. But when I am using internet data charges are deducted from my talk time balance and 3G data balance remain same. When I am checking my data balance using *125# number it shows “Data Bal in ur accoung 1024.00 MB valid till Oct 26 2013”. When i have called Customer Care and they told ISF means Idea Smart Phone and u will use this, I don't have a Idea Smart Phone. They are not written ISF meaning on their web site. I have requested to revert my balance but they denied my request told me it is not possible. Please help me

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Comments

kamlesh6102005

from Rajkot, Gujarat

Sir, My number is [protected] I recharged with Rs. 127/- 3G 1GB plan and i also faced the same issue of balance deduction. There is no where mentioned on Idea website that ISF means Idea Smart Phone. Pl. help me to get the benefits or reverse my recharged amount. Thanks Kamlesh

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that your complaint for Recharge has been resolved and benefits of the recharge have been updated for your Idea number. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

rajeshtalavia

from Chennai, Tamil Nadu

Dear Sir, My Mobile no is [protected] from idea cellular site I have done 3G Data recharge of 127 Rs (1GB) on 28th Oct 2013 and my recharge was done successfully and I have got successful recharge message “RCH done. MRP Rs 127 NEW BAL, Plan : 1 GB, 3G data valid for 30 days”. But when I am using internet data charges are deducted from my talk time balance and 3G data balance remain same. When I am checking my data balance using *125# number it shows “Data Bal in ur accoung 1024.00 MB valid till Nov. 26 2013”. When i have called Customer Care and they told ISF means Idea Smart Phone and u will use this, I don't have a Idea Smart Phone. They are not written ISF meaning on their web site. I have requested to revert my balance but they denied my request told me it is not possible. Please help me

Jphotos

from Jaipur, Rajasthan

sir m using blackberry 8900, does ur 127 bbm plan suport this phone

sukhvir kushwah

from Pune, Maharashtra

Same happened to me I had done ISF recharge of 296 but I received nothing from there side. They have not mentioned that ISF recharge is only for Idea Smart Phone.

Thanks
Sukhvir

Aditya Aserkar

from Mumbai, Maharashtra

This is their way of begging money from consumers. The meaning of ISF is still not mentioned, even though its been more than 6 months. There is no viable 3G Internet schemes with idea.

Shyam Hingankar

from Darwha, Maharashtra

Customer care idea,
I have called to the helpline but they did not gave any benifits of recharge for rs 127 for non isp user. My phone no. Is [protected] and i use this sim card is lenovo tab. So kindly help me for geting my money value.

Kishor Gadhiya

Hello,

The same thing is happened with me and I am unable to use my 3G pack.

It is not acceptable at all. While talking to customer care executives we didn't get proper response to get my balance back.

Wasim N Malik

from Bharuch, Gujarat

That same thing happen to me i have recharge on 24/03/2014.my number is [protected].

dinesh chhagani

from Ahmedabad, Gujarat

I am also facing the same problem. also Register complain in Cosumercomplaints.. but no Response..