[Resolved]  Idea Cellular Ltd. — Portability of Mobile Number

Address:

Patiala, Punjab

I am customer of former Service Providor ( Spice) since its inception in Punjab with Mobile Number[protected] , lateron taken over by Idea Cellular Ltd.

on 23.1.2011 , Under New Provisions of 'Portability of Mobile Number' I sent a SMS and got the Code for portability. I approached BSNL Patiala to regsiter me against that code and the same was done with a Security Deposit ( Rs. 3000/- for International Calls) on 24.1.2011.

To clear the usual Bills of Idea I paid Rs.1300/- to Idea Cellular Ltd. as advance , through internr banking account of ICICI Bank.

My 3G Connection and Number was activated by BSNL on 3.2.2011 . A bill was issued to me by BSNL on 6.3.2011 which was paid as a amount of Rs.600/-. Then I got a message from BSNL that I should clear my dues with Idea Cellular. I approached 'My Idea' outlet and there I was told that Rs. 1257.14 , was due to me, which they have deducted from my Security deposit ( Rs. 5500/-) and Rs.4242.86 will be paid to me within 90 days.

Suddenly my telephone was 'deactivated'
I approached Idea and BSNL offices and sutteled between the two for almost 5 days and have lodged the complaint with Customer Care of Idea vide Reg.No.[protected] dated 14.3.2011. I was advised by BSNL people to pay a cash of pending bill of Idea and present the receipt to them so that my Telephone is activated. But inspite of the fact that Idea office has told me that they have deducted the pending bill amount of Rs.1257.14 from my security , they got Rs. 1257.14 in Cash and issued a recipt of Rs. 1257.14 vide receipt No. PATF28R1/3021795 dated 16 March 2011. The recipt was presented to BSNL.
Now BSNL office has directed us to have a new code from Idea.
Idea Office is refusing to attend any rquest from us.
My telephone is a Very important Number as I happen to be a National Level Worker of Indian Medical Association, President Elelct of Rotary Club Patiala and a doctor with vide connecetions with my clients and patients. My patients and other services are in great difficulty over the behaviuor of both the service providers i.e. IDEA Cellular Ltd.& BSNL.

Kindly find out some way to get my number activaed and take action gainst the Service providers under Consumer Protection Act 1986 and other provisions of TRAI regulations. Some via media may be found to allow me to keep this number with anyother service provider - preferably Airtel under portibility of Number regulations.