[Resolved] Idea Cellular Ltd. — MNP Escalation

kunalb

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Hi,

I am the owner of the no. [protected].

I have made two attempts for the PORT out. 1st time it was rejected due to the outstanding. 2nd time till now no reason given to me. Yesterday was the 7th day as they say that it takes maximum 7 days for the procedure. Had received many calls from the retention department. Have clearly mentioned that I dont want to use Idea services any more. Have called the call center people more that 7 times. Have logged the complaints. I have sent the complaint via mail to the following email ids:
1st - grievance.[protected]@idea.adityabirla.com
2nd - appellate.[protected]@idea.adityabirla.com
3rd - ccare.[protected]@idea.adityabirla.com
Till now I have not received any response from any help desk. As I think they are just fond of sitting around and do nothing. Would anybody care for this and give a helping hand.
Thanks

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Aug 13, 2020

Complaint marked as Resolved

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Comments

afsar00786

from Benaulim, Goa

I gave the port out request from IDEA and immediatly filled form for porting in to airtel by entering the received code. The same UPC code which received at that time is mentioned on the form. I have SMS in my inbox but now after 4 days I got first SMS from 1901 that request for porting your number to aitel has been received and your application is received. After 2 minutes I got the messege hat the request is denied by your service provide due to wrong UPC code. Kindly raise fresh porting request. This is third time I am raising porting request and denied with some invalid reasons. This is just a gameplan as I searched google and got to know that there are thousands of people who suffered like me. Idea should be fined for this.

asif2386

from Hyderabad, Telangana

I requested for detail bill for the month on Dec-2012 and Jan-2013 on 12th, Feb-2013 but till now I didn’t have the detail bill. Every time they sent an email with Normal bill with bill amount only. I escalated twice they apologies and promise that they will send an email to back end team for processing the request but I never ever get any help from any one. One of the supervisors from Customer care suggested going to any Idea store and they will give the bill by charging rs 25/- so I went to Begum pet Idea store and even there I got disappointment. They inform me that details bill will be provided only at head office at basheer bagh. When I went to basheer bagh Head office they say that the can only mail me the copy and they will expedite the request and I should get it with an hour. I updated them that from many days they are trying to send the bill and I am getting there emails but it doesn’t contain itemized bill. I found LADY SUPERVISOR was very rude to me I got serious there and said to them that I need the bills now because I am waiting from almost 45 days. Still they ignored my request and repeating the same thing. I thought it would better to wait and I left from there. They sent me an email with same normal bill and there is not details bill attached in it. This is going from very long and every one is giving me run around and no solution. Hope that u can do something.