Idea Cellular Ltd. — Reg activating my cell number

Address:

Karnataka

Dear Sir/Madam,

I am Srichandra Narayana Rao, using [protected][Karnataka]-Idea/Spice pre-paid number since last 6 years. It is so happened that I had travel to USA as deputation from my Infosys in the month of Jun 2012 and I brought the sim along with me here. Recently I have couriered my sim to my Brother to monitor some financial alerts from Banks. As I was not using the number since 5 months, the number got de-activated/recycled.

Upon contacting customer care and Idea offices, the staff is unable to help us get the number back. Please note that I did not get any email/postal communication while recycling the card though I had some amount left in that account and had no validity issue.

I need the number desperately as all my Bank related/Security messages are directed to the number.

I believe, I hold all the right to ask for the justification if I was notified of this policy before recycling my card as it also had some amount in it. Also, wanted to check if I had signed any terms and condition on the same lines before/during my tenure with this number/account.

As I am a customer of IDEA since 6 years, I would request you to grant the number back as soon as possible which I think I will be using rest of my life if possible.

Considering the severity of the situation, please do the needful ASAP.



Thanks, Srichandra Narayana Rao