[Resolved]  Idea Cellular Ltd. — Services terminated

Address:

Jhunjhunu, Rajasthan

I am a student of BITS Pilani. I am in the first year. I am not yet 18 and will be in November. I took an idea sim on reaching Pilani from the idea stall set up in the campus. I informed them that I was not yet 18 and was told that it was all right and all they needed was a xerox copy of my passport. I was told that it would be activated in 15 minutes, but it wasn't. I had to go all the way back and was informed that it would be activated in 24 hours. As expected, it wasn't. I went again and was told that it would take another 48 hours. Well, it wasn't activated. So, after I went again and warned him that I would complain, and the sim was activated. After 2 days, I received an sms stating that my services would be terminated if I didn't submit the necessary documents. So, I rushed to the stall and was told that since I was not yet 18, I had to fill another form altogether. I filled a new form. As I returned to my hostel, I got a call from the stall person telling me that I wrote the wrong date. So,I had to go and fill another form once again. Now, since the last 2 days, my sim's services are terminated, even though I have done everything I was asked to do. When I went to the stall yesterday, it was not open. I went today and was made to fill the form all over again. I am not given the assurance that my sim will be activated. I am only told that I have to call him tomorrow to know further details. My sim has a balance of 80.50 rupees and still, after submitting every document I am asked of, I still am facing the problem. I have lost a lot of my valuable time roaming around and fulfilling the necessary conditions. I am very upset with the services and demand retruibution for the troubles that I had to face.