Comments
Dear Sir/Madam,
I am using this connection from long time, on 8th of this month I received one SMS stating that if I will recharge for Rs.45.00 I will get 59 mins free STD based on that I had recharged for the same in same day but I didn’t received free mins I got only Rs.39.00, immediately I called to customer care they told me with in 2-4hrs it will active, till next day it’s not activated. 10th I call to customer care for the same they had taken the complain, every day I am calling them and giving date to rectify the problem. On 14th they called me and told me that problem got solved but when I checked *457# it was not showing, after that again I called to them they told me I have to recharge again to get the facility I told them clearly that I had already recharged for Rs.45.00 I need for the same they told me on 17th you will get call and problem will be solved, today Mr.Kamlesh call me and told me same story. till date I was interacting with Mr.Gouss, Mr.Karthik, Mr.Antony, Ms.Sweety etc.
I am using this connection from long time, on 8th of this month I received one SMS stating that if I will recharge for Rs.45.00 I will get 59 mins free STD based on that I had recharged for the same in same day but I didn’t received free mins I got only Rs.39.00, immediately I called to customer care they told me with in 2-4hrs it will active, till next day it’s not activated. 10th I call to customer care for the same they had taken the complain, every day I am calling them and giving date to rectify the problem. On 14th they called me and told me that problem got solved but when I checked *457# it was not showing, after that again I called to them they told me I have to recharge again to get the facility I told them clearly that I had already recharged for Rs.45.00 I need for the same they told me on 17th you will get call and problem will be solved, today Mr.Kamlesh call me and told me same story. till date I was interacting with Mr.Gouss, Mr.Karthik, Mr.Antony, Ms.Sweety etc.
I am very much disappointed with the worst service that IDEA is providing.I bought Idea Netsetter couple of days back, I was promised a minimum speed of 150kbps, but unfortunately I am getting only 40-50kbps, I have approached Customer care guys few times, but no proper responsible answer.
I would request IDEA guys to take proper action and need to focus more on the customer satisfaction rather than simple selling instruments. One more disappointing news is that we can not return this instrument back to IDEA guys.
I would request IDEA guys to take proper action and need to focus more on the customer satisfaction rather than simple selling instruments. One more disappointing news is that we can not return this instrument back to IDEA guys.
dear sir
I book my refill cylinder at 18/11/09 with the booking no 815.But they don't send the refill yet upto its a serious problem and this company do these thing regularly .
PLS make some rule over it and solve the consumer problem.
your truly
madan lal jain
consumer no-26313
refill no--815 on date18/11/2009
I book my refill cylinder at 18/11/09 with the booking no 815.But they don't send the refill yet upto its a serious problem and this company do these thing regularly .
PLS make some rule over it and solve the consumer problem.
your truly
madan lal jain
consumer no-26313
refill no--815 on date18/11/2009
delay in the delivery more then 15 days
Dear Sir
I booked my refill cylinder on 27/01/10. But they don't send the Cylinder till date. Now i dont have cylinder at my home for cooking today's dinner ? what to do? Today in the afternoon when I had called for the same she said that it was deliveryed to you on 28/01/10 & when I told her that still we have not received she said that you will get it tomm.The answer & reason giving by them was unsatisfactory. This has happened so many time from last 2 years.
We have already inform them about sunday delivary but still its happen. We have complain to their manager on phone also but nothing is happening of change till date. Its a serious problem and this company do these thing regularly. PLS make some rule over it and solve the consumer problem.
your truly
Isha Sadvelkar
consumer no-134357 (Madavi Sadvelkar)
Diana Gas Service
booking date 27/01/2010
Dear Sir
I booked my refill cylinder on 27/01/10. But they don't send the Cylinder till date. Now i dont have cylinder at my home for cooking today's dinner ? what to do? Today in the afternoon when I had called for the same she said that it was deliveryed to you on 28/01/10 & when I told her that still we have not received she said that you will get it tomm.The answer & reason giving by them was unsatisfactory. This has happened so many time from last 2 years.
We have already inform them about sunday delivary but still its happen. We have complain to their manager on phone also but nothing is happening of change till date. Its a serious problem and this company do these thing regularly. PLS make some rule over it and solve the consumer problem.
your truly
Isha Sadvelkar
consumer no-134357 (Madavi Sadvelkar)
Diana Gas Service
booking date 27/01/2010
My name is Sandeep Kumar i have [protected] no. from last two year. now IDEA CELLULAR company cheating with me. i have not applied for GPRS services. but IDEA CELLULAR company has started GPRS services withot asking to me. for just only Rs. 20. IDEA CELLULAR company is doing fraud with the customer.
Sandeep Kumar
[protected]
[protected]
Sandeep Kumar
[protected]
[protected]
matter -
[protected][protected][protected][protected]
From: Sachin Maheshwari [mailto:[protected]@yahoo.com]
Sent: Monday, October 05, 2009 11:53 AM
To: Customer Care - New Delhi
Subject: Cheating complain
Dear Sir/Madam,
I got cheating from idea representatives and spoken many times to all avilable places(nearest dealer-gopal comm.,customer care,idea people who called for this matter) but still matter is same as before.
I got call in first week of sep 09 (possible from no.[protected]) for plan change which was spacial plan(299rental-first 600min free for local and STD,4.00 rs/min ISD to UAE,500 rs will be adjusted in coming 2 bills).Executive came on 6th sep approx 4 pm to collect id proof,photo and 500 rupees.
noting happend in next 2 days so i approched customer care and then nearest dealer for solution but they told they cannot do anything.
i have planned for legal complain but fortunately got call from idea ([protected]) on 18 sep that they got money and negative varification for new no.Same time i explained to caller that i donot require new no and money taken was for plan change.
Again i got call on 19 sep from [protected] about same and i also expalined same.
I puted complained in customer care on 22nd sep (complained no.[protected] but no solution.
Again i got call from rahul [protected] for same but no solution.
This is my final request so please solve above matter otherwise i would not have any other choice then a legal complain.
Waiting for your fast reply
Thanks & Regards
Sachin Maheshwari
Many comm in between & Their last reply-
From: Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com>
Subject: FW: Re: FW: Cheating complain
To: [protected]@yahoo.com
Date: Tuesday, October 20, 2009, 4:10 AM
Dear Mr. Maheshwari,
Greetings for the day!
With reference to your mail, we would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned team.
The matter is currently being followed up and we will revert back to you at the earliest.
For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at ccare.[protected]@idea.adityabirla.com.
At your service
Sincerely
Leena Thawani
Customer Care
Idea Cellular Limited.
Delhi
![]()
[protected][protected][protected][protected]
From: Sachin Maheshwari [mailto:[protected]@yahoo.com]
Sent: Monday, October 05, 2009 11:53 AM
To: Customer Care - New Delhi
Subject: Cheating complain
Dear Sir/Madam,
I got cheating from idea representatives and spoken many times to all avilable places(nearest dealer-gopal comm.,customer care,idea people who called for this matter) but still matter is same as before.
I got call in first week of sep 09 (possible from no.[protected]) for plan change which was spacial plan(299rental-first 600min free for local and STD,4.00 rs/min ISD to UAE,500 rs will be adjusted in coming 2 bills).Executive came on 6th sep approx 4 pm to collect id proof,photo and 500 rupees.
noting happend in next 2 days so i approched customer care and then nearest dealer for solution but they told they cannot do anything.
i have planned for legal complain but fortunately got call from idea ([protected]) on 18 sep that they got money and negative varification for new no.Same time i explained to caller that i donot require new no and money taken was for plan change.
Again i got call on 19 sep from [protected] about same and i also expalined same.
I puted complained in customer care on 22nd sep (complained no.[protected] but no solution.
Again i got call from rahul [protected] for same but no solution.
This is my final request so please solve above matter otherwise i would not have any other choice then a legal complain.
Waiting for your fast reply
Thanks & Regards
Sachin Maheshwari
Many comm in between & Their last reply-
From: Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com>
Subject: FW: Re: FW: Cheating complain
To: [protected]@yahoo.com
Date: Tuesday, October 20, 2009, 4:10 AM
Dear Mr. Maheshwari,
Greetings for the day!
With reference to your mail, we would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned team.
The matter is currently being followed up and we will revert back to you at the earliest.
For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at ccare.[protected]@idea.adityabirla.com.
At your service
Sincerely
Leena Thawani
Customer Care
Idea Cellular Limited.
Delhi
Dear sir,
i am idea cellular customer for postpaid plan 249 per monthly.
Mobile no [protected] i was call divert on 3 feb 2011 and sim was of[censored]p to 14 feb 2011 to 08 pm.
from 5 feb 2011 to 13 feb 2011 was showing out going calls to [protected] no.
Already i was divert a calls to this no only.how can i do a call after removing sim,and how can i do call to my own no which already divert to it only.they are cheeted with me .we request you to please help me and resolved this problem.
Thanksfull you,
Regards,
Wajid moinuddin
i am idea cellular customer for postpaid plan 249 per monthly.
Mobile no [protected] i was call divert on 3 feb 2011 and sim was of[censored]p to 14 feb 2011 to 08 pm.
from 5 feb 2011 to 13 feb 2011 was showing out going calls to [protected] no.
Already i was divert a calls to this no only.how can i do a call after removing sim,and how can i do call to my own no which already divert to it only.they are cheeted with me .we request you to please help me and resolved this problem.
Thanksfull you,
Regards,
Wajid moinuddin
I , Jby Abraham ( email Id jobs.[protected]@yahoo.com) has been contacted Idea cellular for a postpaid connection for our company director through RT Nagar No.75, Behind Police Station, Dinnur Main Road, HMT Layout, R T Nagar, Bangalore - 560032 idea shop through mr. Syed +(91)-[protected] and he has sent one executive ( Mr. Nithya [protected]) came to our office and collected all the documents and 400 Rs also and given one idea sim and the number to be allocated is [protected], after 24 hrs also he is not activeted the service or picking the call , Idea has to take care of this things , you are trying to clean the cricket first you cleanup yourself that will be good enough to save the country. even the customer care beggers not responding properly
Idea Cellular Limited — cheating
haimy name is sojil.i have a connection of idea cellular ltd.(no.[protected]).i noticed that idea deducted 218 rupees from my account on 1st July 2012 between 12.10 am and 01 am as a charge of Internet usage.but i already paid(15 rupees coupon recharge Internet plan for 3 days.card serial no.KE[protected])for Internet usage and i got a confirmation message on 12.10 am .i contacted to customer care and informed my complaint.then that customer care executive replied that 218 rupees should refund to my account before 3rd July 2012 at 7 pm.but i can‘t got the amount yet.my complaint register no.1-[protected].please forward further action,otherwise i forced to move legal action.
Dear Sir,
We wish to inform you that the refund of Rs.217.8/- has already been Credited into your aforesaid account dated July 5, 2012.. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
We wish to inform you that the refund of Rs.217.8/- has already been Credited into your aforesaid account dated July 5, 2012.. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
Dear Sir/Madam,
I got cheating from idea representative for international roaming charges.
Before to go on International roaming to Russia on 14th jan 2011 i have book my post paid number for international roaming for which Idea representative said 70 rupees/min for all incoming and out going calls plus they took 3000 rupees as a security deposit.
Just in 4 days during my journey to Russia they block my phone with the message of 13000 rupees bill for total 43 min. but as per 70 Rupees/min my bill must be 3010 only .
after getting printed bill i have seen that they have nowhere charged me 70 rupees/min and charges were extremely high like 290 rupees/nim and other different charges per only me 19 callscalls.
i went to Idea office for this issue but they said charges were differing as per the Russian network providers so you must pay this,but before to go they said 70 rupees/min for all calls when i was asking about the international roaming charges for out going and incoming charges.i explained for what charges they have promised me which they have never charged but they were keep on telling me to pay this amount,which was impossible to pay for me,then finally i stopped using their services.
now after almost 1.6 years i am getting calls from recovery agents which are harassing me and my relative and friends so i am the victim of fraud done by Idea cellular please help me regarding this bill which is totally unfair to me.
my phone number was:-[protected]
my email ID- adityav.[protected]@gmail.com
I got cheating from idea representative for international roaming charges.
Before to go on International roaming to Russia on 14th jan 2011 i have book my post paid number for international roaming for which Idea representative said 70 rupees/min for all incoming and out going calls plus they took 3000 rupees as a security deposit.
Just in 4 days during my journey to Russia they block my phone with the message of 13000 rupees bill for total 43 min. but as per 70 Rupees/min my bill must be 3010 only .
after getting printed bill i have seen that they have nowhere charged me 70 rupees/min and charges were extremely high like 290 rupees/nim and other different charges per only me 19 callscalls.
i went to Idea office for this issue but they said charges were differing as per the Russian network providers so you must pay this,but before to go they said 70 rupees/min for all calls when i was asking about the international roaming charges for out going and incoming charges.i explained for what charges they have promised me which they have never charged but they were keep on telling me to pay this amount,which was impossible to pay for me,then finally i stopped using their services.
now after almost 1.6 years i am getting calls from recovery agents which are harassing me and my relative and friends so i am the victim of fraud done by Idea cellular please help me regarding this bill which is totally unfair to me.
my phone number was:-[protected]
my email ID- adityav.[protected]@gmail.com
Idea sub branch, Yuvan Enterprises, kamakshi palya, Bangalore, branch this branch used tele marketeers to call n offered me fancy numbers to take up post paid connection from them, they send a executive my home, help me fill up Idea post paid application n collected xerox copies of my relevant documents n Rs 400 for one connection as deposit, I took 3 connections n paid Rps 1200, their executive promised it will be activated after address verification done, I requested a receipt, he declined as he said he did not carry one at that moment. till date no one came, went to the branch Yuvan enterprises, they say this executives who collected the cash n application not working with them anymore n the branch executive by the name of Ajay, said since we don't have your applications here, we can't help you n ask me to make a police complaintor report to the head office. They don't seem to take any responsibilities, they admit that it was their staff who did this, but can't do anything about it... I think this is a scam n every one working there is glove in hand, from their body language n attitude which i noticed while complaining about this incident.
Dear Sir/Madam
My name is Asha Hebbar, my husband and I took 3 connections in February n paid Rs1200 in total, Rs400 for each connection.
we have submitted id proofs n photo graphs, the executive gave us sims n said it will be activated upon verification. till date no connection activated. the following are the numbers allotted to us,
1. [protected]
2. [protected]
3. [protected]
I think we have been cheated by idea executives offering us such fancy numbers and collecting deposits. The executives are from one of the my idea show room in Kamakshi Palya, Yuvan Enterprises. We want to the show room n they declined that they received our applicants, but they acknowledge that the executive contacted us and collected the application and deposits was working with them earlier.
We believe this is a scam cheating people using the name of Idea cellular.
Will Idea cellular take action on this and see to it that their sub agents don't cheat the public.
My name is Asha Hebbar, my husband and I took 3 connections in February n paid Rs1200 in total, Rs400 for each connection.
we have submitted id proofs n photo graphs, the executive gave us sims n said it will be activated upon verification. till date no connection activated. the following are the numbers allotted to us,
1. [protected]
2. [protected]
3. [protected]
I think we have been cheated by idea executives offering us such fancy numbers and collecting deposits. The executives are from one of the my idea show room in Kamakshi Palya, Yuvan Enterprises. We want to the show room n they declined that they received our applicants, but they acknowledge that the executive contacted us and collected the application and deposits was working with them earlier.
We believe this is a scam cheating people using the name of Idea cellular.
Will Idea cellular take action on this and see to it that their sub agents don't cheat the public.
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i am extinng customer of idea mobile company my prepaid mobile no 971433... idea can charge rs 90 two times in month of May 200 on date 20/5/2009 call from customer care to me we have activate your caller Tune ( Dialer tone) for three months, and this type of calls daily comming from idea (" daily 15-20 " calls ) i just disconnect all call ...but idea charge me 90 Rs for this without any reason . i called in customer care for information about this charge they decline and not agree to repaypossible my 90 rs refund is not possible said by customer care exec and his supervisor, and also told me is't no possible ...take any action againt us we havey proof and we are not paying any refund u do what ever u want ...So how can we take IDEA mobile connection with so much unnecessary call and cut our valuable money from our account ...so i request you to plsssssssssssssss don't take any more idea connection ...