[Resolved]  Idea Cellular — Services not activated even after submission of verification documents

Address:

Hyderabad, Andhra Pradesh

Hi,
My Self Santhisunil Ponnaganti, holding Idea cellular services since 2001. As I am using it since long back years, all my insurance / bank accounts/ employment records were enrolled with same phone number. Since last 3 months I am facing weird situation with the idea cellular / customer care services. The actual problem was started in the month of Oct 2012. I use to get a voice over message while doing any outgoing call saying (in regional language, Telugu) – your verification documents were not received. So please submit them in nearby idea outlet to avoid service disconnection / barred. Hence, I have submitted once in the month of October (date not remember) with acknowledgement number 705969, as per the idea outlet employees confirmation the voice over message has to be closed within 24hrs of submitting the documents. But, unfortunately it was not happened more over my incoming / outgoing services had been barred. When I enquired with Customer care, I received the same response from the customer care saying documents were not received. Upon this response I have submitted my documents (passport copy) with acknowledgement number 854229 on 9th October ’12 at KPHB Idea outlet. Without any service available waited for a week and tried for Customer care services help having acknowledgement customer copy in hand. Still, I received the same response saying your documents were not received. Though I have provided the acknowledgement number, they are in such a situation not able to retrieve the past complaints history relates to my mobile number moreover suggesting me to submit documents once again in same idea outlet. Still, without losing hopes on it, submitted same documents again on 16th November’12 with acknowledgement number 05154177 at KPHB Idea outlet. I expected this time it will be solved and services got reactivated by god sake. But, still the same situation services were not activated. Every time I call to customer care services, I have tell the same story again and again starting to end each time to each individual CC employee who lift my call, finally one of the CC employee connected me to so called escalation team in their division, they suggested me to submit the documents again at Idea cellular head office at Khan Latif Khan Building, Nampally, Hyderabad. Within 4-8 hours services will get activated. With this something unusual solutions suggested by escalation team, I have turned to Idea cellular head office at Nampally, on 1st December a fine Saturday afternoon (keeping all my weekend works aside) by 1clk all the way from KPHB to Normally(nearly 20Km) . As usual I have taken token and waited for my turn to see customer care service executive in live. It was just 7:30PM by the time my turn comes. Here, the new customer care Executive MR.Pavan in counter ‘G’ was very polite and said you need to submit your documents again here (I was not expecting anything new response here), as I was ready with all my old acknowledgements of previous submissions and new set of documents and photograph ,submitted them. Before I leave the counter asked Mr.Pavan what I should do if the service is not active now. He said, “I don’t know” what does it mean by this? I forgot to mention my new acknowledgement number 2623392. As said by Mr.Pavan, the service got activated within 4 hrs. Wait wait…story was not ended up so happily, now I am getting a voice over message while doing any outgoing call saying (in regional language Telugu) – your verification documents were not received. So please submit them in nearby idea outlet to avoid service disconnection / barred. Just because of this delay in 3months period, I couldn’t able to do any online bank transactions as I do get OTP passcode to my mobile every time I try to do money transaction so I lost almost 2.5lakhs.