[Resolved]  Idea Cellular — Sold Incompatible 3G SIM for my Dongal

Address:

Pune, Maharashtra

I purchased an idea SIM card from authorized MyIdea store. I told them that I have Huawei E355 Dongal and wants to use idea 3G SIM in that. The person there told that they have SIM specifically used for Internet Access and not having calling facility. It will Cost 350 and 1 GB will be free for 30 days. I agreed to that and purchased the SIM. It took more than 48 Hrs for activation and yet another visit to store to ask for activation. After trying to use this SIM in my Dongal Huawei E355, I got to know that it just shows Connected to idea 3G network but there was no data transfer. It failed to access Internet. There are no additional settings required as this is standard SIM and Dongal. Then I re-visited MyIdea to complain. The Person there tried this SIM in idea NetSetter and it worked fine. I also shown them my Vodafone 2G card working fine in my Dongal. So he tried his Demo SIM in my dongal and it also worked fine. So the sonclusion was that, the SIM sold to me was only supposed to work with idea Netsetter and not with other Dongals available in Market. The Dongal I have is standard and largest selling online and in fact of the same Manufacturer as that of Idea NetSetter. Now they are not taking responsibility and not giving any alternate solution for the same. I asked for SIM replacement or Refund, but no response yet. I am feeling like cheated and thinking of going to Consumer Court for justice. Its not just the matter of Rs.350 but of Fradulent Business these guys are doing. Now I also got to know that we are not the only who are cheated this way.