IGL — Always wrong bills

Address:

North West Delhi, Delhi

Earlier also I had sent you a mail regarding the bill of the BP no. [protected], but I didn't get any response from your side. My problem was that I was sent an estimated bill of Rs. 592/- for an estimated reading of 27 SCM (actually it was around 15 SCM), which was much more than my consumption. I had requested to please get the meter reading and calculate the bill according to that. When I didn't get any response from your side, then I talked to the customer care person who told me that this time I should pay the estimated bill and in the future I will be sent the bill according to the reading. I was also told that the extra money paid would be adjusted in the next bill. But this time also I had got another bill which again is estimated having the reading of 30 SCM, though my actual reading since installation (December) is 31.6 SCM (and according to your estimated bill it is 57 SCM which is too much.

I can't understand that why can't your person comes to take the reading and why are your bills not according to meter reading. why should I always pay the estimated bill. Once again my humble request is to take the reading and send the bill according to that. I'm not going to pay this new bil. You solve my problem otherwise I will have to send the complaint to higher authorities.