[Resolved]  IGL + Cng Stations — Fraud at CNG Stations

Sir,

I am a CNG user and drive an eco fuel car.Now, you would appreciate that when it is a petrol car and you intend to fill the fuel, you normally use currency conventions, as in filling 500/= or 1000/= fuel an so there is no direct loss of consumer.

In the case of CNG, generally the consumers go for filling upto the capacity as it saves time and also the cost of filling a 12 Kg clylinder is never above 225 /=.But in this case the cost of fuel is never rounded off.It comes in decimal always.So if I go for tank full, the cost would be apprx rs 195.20 (assume)Now while paying, I would have to pay the service guy 196 rs.That means a whole 80 Paise extra.Now I as a consumer never minds it because, one, it is not possible to get 80 paise back and second its too small to think of.But one look at the whole arithmetic and our views will change for sure.

CASE ::

Let us assume that a typical CNG station works for 16 hours in a day and fills one car in 2 minutes with an average extra earning of 30 Paise per car and also considering 127 filling stations in delhi with an average 5 outlet points.

The total amount collected by all the CNG stations over and above the actuals comes out to be a whooping 3.33 crores or 26 Lacs per station in a year.This is not considering the fact that many CNG pumps (eg the one at Sarai Kale Khan)actually run the meter twice during every filling.You can check for the same if you intend to.

Just a thought, is this money in any case used for the benefit of consumer or is it just going to the coffers of owners.

I request you to take a look into it.Its a small time crime which indefinitely has been occuring all the while and needs a curbing.

Thanks you so much.

Rgds

Mohit Chauhan
Was this information helpful?
No (0)
Yes (1)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I 100% agree with Mr Mohit Chauhan.I also use CNG in my car & get it filled every after 6-7 days from pump close to my house i.e. Mayur Vihar-1, Extension, Delhi-110091.Every time they cheat us like this & if you demand balance money they refuse on the pretext of not having the same.

1. I got my CNG filled on 5.3.2011 against cash memo no IGL/10/10/19045, Station Name : Mayur Vihar & amount was Rs 265.50 for 9.15 Kgs & they charged me Rs 206

2. Cash nemo no IGL/10/10/10990 Dated 12.3.2011, Station name : mayur Vihar & amount was Rs 253.60 for 8.74 Kgs & they charged Rs 254.

In both the cases they did not return the balance of Rs 0.50 & 0.40.

I also wish to bring this to their notice that both the times while filling the CNG machine stopped after filling only 5% of the gas & when i complained about it, they asked me to write complaint in the book WHICH I DID on todays date.

Will IGL check this complaint & also devise the method of Installing "Recharge Machines"as in the case of "Delhi Metro " where we can recharge the amounts in any denomination.

Even in case of METRO travel by card the amount debited is like Rs 16.20 for a normal value of Rs 18 ( since there is 10% discount )

Will IGL learn something from METRO or will keep sleeping & promote corruption.

Mukul Pandey
N9n use of pump available at yamuna automobiles jeoni mandi agra

Sector 11 Cng pump per Sab dms chor hain
Sector 11 Rohini Cng pump per Sab DMS CHOR HAIN

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indraprastha Gas Limited [IGL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    1743
    Pending
    0
    Resolved
    181
    Indraprastha Gas Limited [IGL] Phone
    +91 11 4607 4607
    Indraprastha Gas Limited [IGL] Address
    IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram, New Delhi, Delhi, India - 110022
    View all Indraprastha Gas Limited [IGL] contact information