| Address: | Gautam Buddha Nagar, Uttar Pradesh |
Sir,
I had booked a PNG connection for my premises on 26.10. 2008 and paid Rs 5000 as registration and installation charges. The IGL allotted me a Business Partner No.[protected] for reference.
The agency did not install connection at my premises reason being the location of my kitchen is at side way from the lower elevation. Therefore, the agency argued for deposit extra money for extra pipe to be used for your kitchen. we agreed for to resolve the issue but society management said that nothing to be paid as IGL made an agreement that equal amount would be charged from all residents, registered in first lot. Till date, no connection has been installed at my residence.
The IGL has a customer care office at sector 53, Noida. I went there for registering a complaint for non compliance. In reply, IGL given me assurance that a technical team will visit to our premises with in week. So far, no technical team came to my premises. Further, I opted the route of customer care but all went in vain. It looks that contracting agencies are supreme, in what they explain about a customer is right.
On 18.04.2011, I received a letter from Sh Dhaka, GM (Marketing) that you have shown disinterest therefore we are refund your registration amount on recommendation of technical team,
I have written a request to hon’ble CMD, IGL on 26.04.2011 for direction in the concerned matter.
I hope we will get our PNG connection at my premises and handling of gas cylinder would be over.
S S.Panwar
2/801, Shaktikunj apartments
Sector-62, Noida,
Mobile no. [protected]/[protected] Was this information helpful? | 
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Since then unending follow-ups continue but there seems no end to my misery on this issue. The contact person who gave his name as Sourav (contact no. [protected] ), initially had communicated that the supply would be facilitated within atr the most 72 hrs from the date of installation. The installation was done on 24.09.2011.
Sourav has always been saying that the person is reaching my place within few hours and days, weeks & months are passing by only on wrong commitments. Sinced last 3 days he had passed on a mobile no. of Ram Singh[protected], who would made the connection through as he was in nearby Sector and that he had been told to complete the works at my place.
This Ram Singh is also like his master and is giving wrong assurances that he would be coming within 1/2 hours since 3 days (from 10.10.2011). Today he was saying again to talk back to Sourav (mob no. [protected] ) as Sourav had sent him to other location. Further he is not picking up phone.
Coming back to Sourav, today he did not pick up phone atleast to my 10-15 repeated attempts. When he failed tom ignore my contiunous calls he picked up phone and told me to contact to other mobile no. [protected] for any further follow up. The no. was picked up by Mr. Anil & again I was given an assurance that connection would be made through by tomorrow 11 AM.
Does PNG connection has an added package of mental agony, test of patience, putting you through the grind of harassment, making you feel as helpless and not to talk about making 300 calls to x, y & z persons?
If it is so, please refund my payment so that I can donate that amount to some Charity.