[Resolved]  Imagine store worli / Apple macbook 207 — Delay in delivery

I have booked a Mac Book 207 on 9th Dec 2009, and the delivery was promised was after one week on the 16th.On the 16th i was told that it will take 2 more days, after that i called today 18th Dec 2009 i was informed that it will take 4 to 5 more days.Which according to me is very bad customer Service.
When i asked for a refund i was informed that i will have to pay a 5 to 10 % surcharge as it was paid by card.
I would like to have the machine by tomorrow or the refund and i wont be paying the surcharge as it is a delay at your end.
As i am a student and have a lot of projects lined up, and i cant wait for so long to get a computer.

order #12453A/09-10
From:RSG Infotech Pvt ltd.
Imagine Store Atria Mall worli Mumbai.
Product codeMC207ZP/A
Payment Mode: Cash Rs. 3000/-
Card Rs. 50483/-
Card # **** **** **** 4134 owner Marie Braganza.

Please Help with delivery as soon as possible or refund without surcharge.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet


hi i am sachin i have got to buy a macbook from noida sector 18, j-54, sonam dutta as a store manager of imagine she has attended me a she has booked machine from me asked for advance money rs10000.and told me to collect a machine after 2 days i have given the money to her and she has not attended my some fundas are cleared she has not taken intrest to guide me and when i have told her about software she has told me its chargeable for pirioted for fcp 5000 and for office 500 basic software 1000 extra and i have gone to collect my machine after a week she has told me which machine and she has cheated me i have fighted for my money she has told me avtech dosent have record you have to again a i am student of amity our colege student go their for purchasing they charge for software pirioted she tells our company do donot buy anything from that store

hi i am reshma from marrawh studio i want to say that the imagine store noida and store manager and assistant store manager ya there name is sonam and other one dilip both are reduculus they always cheat customer they need money for piroted software fcp and ms office they always ask for money they are bad in service and overall when i have taken machine they have taken money more than the money after that i let it know that they do billing in mrp and after that they tear the bill and do billing in student account why they do this type of cheating after 2 or 3 days dilip has called me ands says that mam i have given you 10000 rs more so plz kindly return me i have done wrong counting is it possible i think apple should take action because they are cheater both are doing every time to earn should take care of his name

thanks and regards
Reshma Ji,

Hi..You r right, these people are realy not understandable to me also. I also purchase a I pod from them 8 months back, & when i faced the problem in charging they asked me to purchased the original charger to charge the I pod and they sold me Chinese charger in place of Original Apple One. Truly Apple should take action against them.


Gaurav Bhatnagar

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