Comments
LG Refrigerator — Improper Service and bad product
If life is Good then make it bad and if it is bad then make it worse.My refrigerator is less than an year old. LG themselves had sent some technician to fix it in october citing that this model has some flaws. Ever since then i am having issues with the refrigerato.
I had lodged a complain in december 2011 for refrigerator not working. The technician came and said he will return back within 2 days with parts to fix it. He never returned back. When i called them back after a week, i was told that the case has been closed as i was out of reach. A nice excuse. They asked me to register a complain again. I got busy with work and could not register again.
I lodged a complain again this tuesday(19th March,2012). I was told that they will get back within 2 hours and technician will visit within 24 hours. Nobody called me, so the called back the next day and the matter was escalated to some senior and i was again assured that things will be resolved within 24 hours and this time it is a definite assurance. As expected nobody called me. I tried to call them again but their service center line was always busy and I could not reach them. Today( 23rd march), I could finally connect to them and demanded the customer care guy, why nothing has been done till now. Again i heard the same 24 hours SLA. I asked if he can mail this assurance to me. He denied and blamed me for being unprofessional. I shouted at him after this and he said within 15 minutes his senior will call me and I got a call within 10 minutes. If i had not shouted nobody would have cared to call me at all. And by evening they also sent a technician to my home. It was the same guy who had come in december. Mr Shanmugam and when i asked why didn't he return back in december, his response was i dont remember where i had gone yesterday and you are asking me about 3 months back. Again he checked the refrigerator and said Someone will come repair it tommorrow. Going by their past record i am sure no one will turn up.
This is the third time in a year that a LG technician has come to my house to repair the refrigerator. I had enough of this tension. How can I get it replaced? What is the procedure to lodge a consumer case in the court? Is my case fit to be register as a case in a consumer court?
Dear Customer
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
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LG Double door refrigerator — Improper After sales service
LG cutomer care claims to provide prompt after sales service. their advertisement of "211" funda says you will receive a call within 2 hrs time after registration of complaint to fix up a time for the next day within 1 hrs time range.I have registered a complain on 23rd august and not even received a call back from them as of yet. I have followed up for this by calling their customer care atleast 10 times after 23rd August, byt there is no call or service attendant coming to my place for repair.