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[Resolved]  Indane Gas — Booking and Cylinder Delivery

Respected Sir/Madam,
I stay in bangalore, we have Gas-Connection from Rashmi Indane Distributors, #23/4, Nayandahalli, Near Rajarajeshwari Nagar Arch, Mysore Road, Bangalore:560039. Issue is that when we book for a cylinder,
1.They dont deliver in time,
2. Person delivering the cylinder does not have patience nor curticy to leave a message if incase if the house door is locked. When we try reaching him, he speaks rudely irrespecitve of person is elder or not he's not bothered at all.
3. When we tried booking the cylinder from the above distributor, they also guided us to book from "24Hrs.Refill Booking - Ph :1260" which we did and even this case also they deliver the cylinder always late. when we try to reach them for booking cylinder they come up with weird answers.
4. Worst part is when i tired to update the same to Indane Customer Service Cell, they disconnected our call twice. Please let me know to whom we can reach for our issues, even Indane them selves or not responding.

Thanks
Chethan
[protected]
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 CommentsShareTweet

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1)I had Booked for Indane Gas with Vishwanath Gas Agency, Near Kamakhya Theatre, Bangalore during 1997. Subsequently I moved out of Bangalore on transfer & returned back to Bangalore only during 2009. The old address I had given at the time of booking was No. 2718, 17th "C Cross, 5th Main, Banashankari 2nd Stage, Bangalore-70.
2) Recently I came to know from the present occupants of the above address that there was a communication letter from RASHMI GAS AGENCY, Nayandahally, Mysore Road, Bangalore received during 1998 that I have been allotted the Indane Gas & hence was asked to contact them with Registration slip, proof of address, Ration Card etc.,
3) Immediately I contacted Rashmi Gas Agencies with their letter issued during 1998 along with Registration Slip issued by Vishwanath Gas Agency.
4) However, staff at Rashmi Gas Agency have informed that your area of residence (i.e., at BSK 2nd Stage) will not come under their purview, & they can not do any thing as I am contacting them after a Gap of almost12 years.
5) Now I have permanently settled at No. 34, Singapore Gardens, Green Fields-II, DODDAKALLASANDRA VILLAGE, Near Gubbalala Gate, Kanakapura Main Road, Bangalore 560 062. I don't have gas connection 7 IMMEDIATELY I NEED A LPG GAS CONNECTION TO MY CURRENT RESIDENCE.
5) I don't know what to do. Kindly takeup the issue with Rashmi Gas Agency & Vishwanath Gas Agency & see that Gas connection is provided to my Doddakallasandra Residence immediately. Kindly advise what procedure I need to follow.
My email ID is (1) [protected]@gmail.com, (2)[protected]@yahoo.co.in My Contact No. is Res:[protected]O[protected] Extn:207 Mobile No: [protected]
G. Nijagunamurthy
i have booked a refill cylender on 24th sept 2009. consumer no. 9418. delivery is still awaited. online phone no. which is given by rashmi gas agency i.e.[protected] always goes to electronic menu and disconnects.
personally contacted to agency, problem not solved.
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Dear sir

with reference to the refill delivery, we hrere by inform you that agency (no.5612 kerala, calicut, koyilandi)is very irresponsible for delivering the cylinder that we did the order on 17 th nov 2009. still waiting after sevral calls made (4 times ) .thanks for a quick action by you
yours sincerly
Dear Sir,
I have called for booking my cylinder to our Indane gas distributor M/s RASHMI AGENCIES, Rajarajeshwari Nagar Entrance, Mysore Road, Bangalore (Ph:28603244;[protected] on 15.12.2010 immediately they told your booking has already done & will be delivered by 4 days. & again i have called on 18.12.2010 for the same they told it has been already sent & will be deiliverd today ie 18.12.2010 but we have not got the delivery. again on monday 20.12.2010 again we called to them we received the same answer that it has been sent today & you will get the delivery today ie 20.10.2010 but we have not got the delivery on 20.12.2010. now again i called to the same No. on 21.12.2010 for the delivery they are telling the same story and i seriously asked for the confirmation then they gave me the delivery boy's No. When i called him for 3 times & he not talking at all & tried for 4th time he speak to me & he is telling you will get the delivery only after 4 days.


Now answer my Questions.
1)Whom shall we trust weather to your delivery boy Or your office staff ?
2)The decission Authority is your delivery boy Or your office staff ?
3)who has booked the cylinder in our name before we called for booking
4)Why The office staff's are giving the wrong commitment

Kindly answer my questions
my e mail id is "k.[protected]@gmail.com

Thanks

Chandrashekar
I, Md. Badruddin having consumer no SIT03587 had booked the number for refilling the cylinder on dated 03/10/11. Our booking no. is 419 and cash memo no. 952. My distributor name is Sulabh Indane Gas, Near J & K Bank, Phulwari Sharif, Patna. I received message on 18/10/11 “ Dear Indane customer, cylinder has been delivered against your refill booking 419 with cash memo 952”, but I did not received my cylinder till 20/10/11. Whenever I booked the number for refill the cylinder I always received this type of message but I got the cylinder seven to ten days after complained. Plz. Reply what I do ? My email id is [protected]@hotmail.com
Dear Sir,
I have called for booking my cylinder to our Indane gas distributor M/s RASHMI AGENCIES, Rajarajeshwari Nagar Entrance, Mysore Road, Bangalore (Ph:28603244;[protected] on 10.3.2014 immediately they told your booking has already done & will be delivered by 4 days. & again i have called on 15.3.2014 for the same they told it has been already sent & will be deiliverd today, but we have not got the delivery. i seriously asked for the confirmation then they gave me the delivery boy's No. When i called him for 3 times & he not talking at all & tried for 4th time he speak to me & he is telling you will get the delivery only after 2 days. Monday we called to them we received the same answer that it has been sent today & you will get the delivery today ie 17.3.2014 but we have not got the delivery. now again I called to the same No. on 19-3-.2014 for the delivery they are telling the same story and finally today[protected] they telling my booking is cancelled i need to book once again..
I don't know what to do for this people. please help me sir. My customer no(cx6969530)

Phanindra

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