[Resolved]  Indane Gas — Hardships in getting a New Indane Gas Connection

Hardships in getting a New Indane Gas Connection


I have requested for a new Gas Connection to the Indian Oil Corporation dealer Venkatasai Gas Agencies, PT No. 68, Vittal Rao Nagar, Madhapur, Hyderabad under the following details of registration (Running Sl. No. 5395; New Connection – Registration [protected] dt 24/06/2009). As told by Mr. Bhaskar (Staff of Venkatasai Gas Agencies; Mobile: [protected]), I did receive a communication via post and I approached him in office on 6th July 2009, for getting the New supply of Gas . It was acknowledged and said when you buy new Gas Stove from them, they will effect the delivery of the cylinder and other accessories immediately”. I politely declined the offer as we already have a working Prestige Gas stove with ISI mark and requested to supply a Gas Cylinder, regulator and tube alone. Then Mr. Bhaskar said that he will come to my residence on 11th July 2009, for inspection of the Gas stove and based on that he will be able to give new Gas Connection to my registration. I said ok. On 11th July, all our family members were anxiously awaiting his presence for inspection foregoing all our outside important work. But nobody came to my residence for inspection on that day. While I phoned up to him for the absence, I was replied that he couldn’t attend because of his multifarious other work. But anyhow he will attend on 12th July ( Sunday). I too believed him and waited on the whole Sunday but in vain. Even on 12th July 2009, our calls to him proved futile. We even tried on 13th July 2009 (Monday). Again improper response from him without any service motive.

All such happenings made us think that just because we didn’t agree to purchase a new Gas stove from the above Indane dealer, we were taken for a ride. This being the case, Indane could have made it compulsory to buy the Gas stove for New Gas Connection though it is legally incorrect.

I really wonder, how come such awful dealers are being appointed and maintained by Indian Oil corporation which deteriorates the brand equity of INDANE. I urge the authorities concerned to look into the matter at the earliest and serve the needy in a much reasonable way.

A Thirumalai Prakash
Flat no. 101, Aditi Enclave, Sri Rama Colony, Guttalabegumpet,
Madhapur, Hyderabad – 500 081
Mobile :[protected]