[Resolved]  Indane Gas — Customer Harrasment

On Sep. 29, 2009 at about 2:00 PM, I went to my Indane distributor viz.,M/s Fuel Centre, Code No. 99060247, 1 Feeder Road, Kolkata 700056 for transfer of the gas connection to Delhi, my new place of posting.I carried with me the empty gas cylinders (2 nos.) , the regulator and the pass book issued by the distributor. I was informed by the Owner/Manager that I need to submit the Indane Customer Subscription Voucher for getting the transfer done. Since I carried the two cylinders with me I requested the gentleman to at least accept return of the cylinders so that I don't have to cary them back. I was told that the distributor cannot keep unaccounted cylinders.I was also told that I can come back by 4:00 PM to get the transfer done. Since I have to locate the original subscription voucher, I asked them what time I should come the next day for the transfer. I was told to come between 11:00AM and 4:00 PM. On Sep.30, 2009, I again went to the distributor carrying the cylinders, regulator and the Indane Customer Subscription Voucher. When I approached the same gentleman, he rudely said that the distributor do not handle any transfer request on Sep. 30th. This came to me as a surprise as this was same gentleman who on the previous day, had asked me where I intend to transfer the connection and what time the next day I should visit them. When I told the gentlemen that I should have been informed properly about their not doing the job on Sep 30th, he rudely denied having told me to come on 30th Sep. Annoyed by his rude words, I told him that I would be compelled to make complaint against him, But the gentleman said that I am free to make complaint to whatever authorities I may choose. This entire episode only confirm the 'reputation' Fuel Centre has earned in showing scant regard for customer comfort and service. When the passbook issued by the distributor clearly says that the same would be accepted as alternative identification record in the event of loss of subscription voucher in the case of change of distributor/residence, I was told to go back and bring the subscription voucher and when I came back with the voucher, I was again denied the service on the pretext of the day being 30th Sep. I only wish that authorities in Indian Oil/Indane take notice of the plights of the customers. Badal Chandra Das, Dy. General Manager, State Bank of India, Mid Corporate Group, 11 Parliament Street, New Delhi. (Consumer No. FC 22997)