[Resolved]  Indane Gas — No response to gas leakage complaint

Dear Sir,

On Sunday the 31st August morning while changing the gas cylinder of Indane we found that the new (sealed and full) cylinder was dangerously leaking.After refixing the regulator
and making sure that it clicked in to place also the moment we switched the regulator on we found that
the new cylinder was indeed defective and leaking.We promptly removed it, capped it and kept it in an open balcony.

We tried invain to get any help from the emergency service provider on tel No.27801123. The
person who graciously picked up the phone informed us that we should contact our dealer only.
Even though we tried to explain that it being a Sunday the dealer would not be available he
pleaded helplessnes, repeating that only our dealer would have to attend to the gas leakage.
With great hopes we tried the Indane dealer's (M/s anupama Gas Agencies) two phone nos,
[protected]/[protected] but with no response.

Then we tried the interactive phone No 1260, where surprisingly there were no glicthes and
lodged our complaint about the gas leakage and were given complaint No.1.We also booked for
a new cylinder on the same interactive phone and after checking ours and dealer references the
system confirmed our booking with booking ref no.1.

The whole of Sunday and Monday no one turned up to set the leakage right or take away the
leaking cylinder.Our efforts to contact the dealer or the emergency no came to a nought as either
the phones were continuously engaged or ringing with no one to respond. And we have no way of
checking if the complaint on the interactive phone has been attended to by any one.
There is no system of confirming the booking by the dealer either.

God forbid if there were to be a real danger and emergency should we depend on these undependable
services or send an SOS SMS to GOD?