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[Resolved]  Indane Gas - Prathana Gas Agency — Inordinate delay in supply of Gas cylinder

I booked for supply of Gas on 18th June 2009, even after 16 days, the gas cylinder was not supplied to me. Hence, on 4th July, I called up the Agency and reminded them and I was told that the cylinder will be supplied on 4th itself. However, the cylnder did not reach us till Monday morning (6/7/09). Hence, I called up Prathana's office and to my surprise, I was told that the delivery man had come to my house on 4th (Saturday) and he found the house locked and therefore, the order has been cancelled. I was very much annoyed and lodged a complained with IOC's regional office. The person who took the complaint promissed me that the gas cylinder will be delivered on Monday (6th June). But, the supply did not take place untill the evening 6pm.

This is not the first time, the delivery boy of the Prathana always create problem and nuisance. Once, the delivery boy supplied a cylinder and 2 days later came to our place and said that 4 days before he delivered the cylinder, somebody had already supplied one cylinder and therefore, we should return the cylinder that he gave us. Truly speeking we did not receive any more cylinder. He was urguing for long time and when I told him that I will lodge a complaint in the police station, he left the place.

I would request IOC to take appropriate action against Prathana Gas Agency to regularize the supply and instruct them to appoint proper personnel for delivery of gas cylinder.

S. Rajendran
Plot No.5002
Ramnagar (North)
Chennai 91
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet


prathana gas — not supplied cylinder

Booked cylinder before 25 not supplied yet, if we phone not responding properly, if we go to the company telling that will come today and they told 3 times like this and moreover the customer is an old lady and she is staying alone

Indane Gas — Prathana Gas

Prathna gas agency is insisting on verification of original booking voucher for booking a refill cylinder. There is a LONG 'Q' at the counters and one has to wait in the hot Sun to get the verification done and book a refill.

This harassment of consumers can be avoided and if there are any administrative issues with Prathana gas this should be handled by IOC separately.

Request IOC officials to take note and set this right.

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    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003
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