[Resolved]  Indane LPG — refill booking

1. the service of Indane is very very poor and i trust every indane consumer is suffering like us. My father is a consumer with number SA0F137 and our agent is N.Mahalingam and company coimbatore.

the rule as said by the agent was that the refill booking will be accepted only after 21days from the date of delivery of the last cylinder for customers with 2 cylinders. now the rule is said to be 30 days after the date of delivery of the last cylinder. later - after booking it takes another week or so for the actual delivery of the cylinder. so the total time taken is around 40 days. i dont understand how a family can manage its entire cooking by gas with a cylinder for 40 days.



My Second Complaint is that none of the telephones of the agents are working or they dont pick up the phone and everytime we need a refill we have to personally go to the office for the booking and the personnels sitting there treat us very badly. the coimbatore customer care service is also so badly handled and every time we call these people to lodge a complaint they fire us back or use very filthy language.

i request you to kindly look into the matter and give us a solution for our problem.

i personally am a consumer of HP gas in mumbai and its service is so prompt and we do not have this problem of booking after 21 days...

regards
priya


My wife is a consumer having C.No-19785 of 'Nabarun Gas Service', 453, Burnpur Rd., Asansol, Burdwan-713304, Ph[protected]/1840, WestBengal. It is their rule/practise that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder. So, following their practise, we booked for new refill on 29/9/2007 but after elapsing 9 days further, i enquired on 07/10/07 for my new refill over telephone. They said that another 12-15 days will require to deliver the said cylinder. That is lead time will stood as -21 days + 9+12 = 42 days. It is very unfortunate to note that that a fresh cylinder will come after 42 days. I do not know how a family can manage its cookings by a cylinder for 42 days. I want to brought this to the notice of appropriate indane authorities for looking into the matter.