[Resolved]  Indane LPG — Misbehaviour of Agency Owner

I am consumer of INDANE from M/s Shuklaganj Gas Service, Agency code 155794, Shuklaganj 209861. Unnao. My consumer number is 15342.

Whenever a consumer goes to agency for refilling after 3-4 hours of standing in line the men of the agency call the consumer on a fixed date after 3 to 4 days. Then they put a stamp on the voucher and give another date to come. Again on said date consumer has to stand in line for 4-5 hours. Then they receive money and give one slip and ask to come after 6-7 days to get the cylinder. On that day again consumer has to stand 4-5 hours in line to get a cylinder. Many times after 4-5 hours they inform that cylinders have finished come on next day. That is the way this agency is working. Consumer is getting cylinder refilled after 60-75 days.

One old lady, who was 72, had a problem in walking. On 25th August 2008, she came to get the voucher stamped. From 7.00 am to 12.00 noon she kept standing in the line. At 12.00 noon agency owner informed the consumer that required number of vouchers have been stamped, now rest of people will go back and come again on next day. Crowed started arguing with agency owner. The man and his employees started pushing the crowed out from his shop. The old lady who was standing there felt down on the ground and got hurt on her head. I took her to nearby nursing home and back to her house after required treatment.
I had a talk with Mr.Sudhakar Giri, Area Sales Manager, Panki, Kanpur on this issue. I asked him to order the agency for home delivery. I was surprised, when he told me that he can not do any thing. HOME DILIVERY IS NOT POSSIBLE. Next day agency owner refused to give me any refilling, because I have persuaded the matter to the senior official. Now he is saying, “Go Bajpai, Do, what ever you feel like. Now You will never receive any refilling.

I am surprised to understand that Mr. Giri is backing the agency. How can he refuse home delivery? Why can not consumer get refilling after 30 days?

I humbly request you to look in to the matter and do the needful. I request you to punish the agency and such officer, So that in future no one is harassed.

Santosh Bajpai
“Santushti”, 13/94, Champapuri,
Shuklaganj – 209861.
Unnao.
U.P.
Phone[protected], [protected]
[protected]@hotmail.com