[Resolved]  Indane LPG — Inspection of gass connection-behaviour of mechanic

We have Indane (Company) LPG connection bearing customer no.6420, with Sudheendera Gas Agencies (Agency), HBR Layout. On 04.10.08 one Mr. Nagesh visited our house with a letter from the Agency, stating that he wants to inspect the gas connection. We have refused the same as every couple of months some people or the other informing ‘he has been sent by the Company for inspection of Gas connection’ and you aware a lot o[censored]ntoward incidents happen now-a-days. In turn he behaved in very arrogant and uncultured manner and threatened that we have to face the dire consequences and he will lock the customer no. and will not supply gas refill/s henceforth. Then we have told him, he can inspect the connection, but he compelled us to replace gas tube as it is mandatory as per Company rules, which we have refused since the same was replaced 8 months ago and working in good condition. He repeatedly threatened and warned us that he will lock my customer no. thereby stop my supply.

I have never experienced all these years such an incident. I wish to share good and bad relationship with the Agency. Once I have complained the leakage of gas, they have replaced the cyliner promptly and on other occasion there was no proper supply of gas to my stove, which was complained to the Agency and in turn they have sent their mechanic to service the same. (Here I could have repaired the stove from an outside agent that I have not done). On the other hand, a year ago a person visited our house (in my absence) informing he is coming from the Company and insisted that he want to inspect the gas connection and just he replaced gas tube, which start breaking just after three months and need to be replaced with new tube.

We request the concerned the authorities to take necessary steps not to stop my supply. I would like to know is it mandatory to replace the gas tube whenever the mechanic comes for inspection, whether the same is good or bad condition.

I suggest the Company to instruct the Agency to send a notice/letter to the customer/s well in advance stating the particular day or between particular periods the authorized mechanic, along with the copy of the letter send to the customer and ID as well, will come and inspect the gas connection therby we can allow the mechanic to do his duty.

A copy of this email will be sent to the Company and Agency for their reference.