[Resolved]  Indane LPG Gas (Indian Oil Corp.) — Very poor service and rude behaviour

Chief Area Manager,
Indane Area Office,
IOCL, Navdeep Building,
Ashram Road,
Ahmedabad.

Dear Sir,

Sub. Complaint against Poor Service and Non delivery of LPG Domestic Gas.

I am a consumer of Indane LPG Domestic Gas Cylinder vide consumer No. 12951 with your distributor Rathwa Gas Agency, 2, Shivani Flats, Bank of India Lane, Subhanpura, Baroda – 390 023. Since last several months (at least 2 years), Firstly they say that it is the rule that you can book the cylinder only after 21 days of issue of a cylinder. After booking they take another 20-25 days to deliver the cylinder (that too after repeated follow ups) My wife constantly follows up with them by phone and every time they are giving one or other excuses like LPG Truck Load has not come, stock is not there or we will send you by tomorrow etc. etc. Their tomorrow never comes.

Secondly, whenever I do the follow up by phone it at least takes my half an hour as the line is always busy and every time the person anserwing the phone keeps on changing and they have some standard answers. That means, they are either not registering the booking or changing their records to hide the delay in making the delivery.

Every time we have to borrow a cylinder from some neighbour or friend. I and my family fed up with the service of this distributor since last two years and I request you to kindly take appropriate action on them.
Not only myself but each and every customer of this agency is fed up. The difference is only that not each customer complains.

I also request you to arrange to transfer my gas connection to some other good dealer like Shri Ram Gas Agency, Alkapuri, Baroda at the earliest if my problem is not solved.

Thanking you,

Sincerely yours,

Hemal Munshi