[Resolved]  Indane, Raj Flames, New Delhi — improper behaviour of service provider

Subject: Improper Service of Raj Flames, Indane distributor, New Delhi.

Respected Sir,

I am an Indane customer for more than 25 years. During the past one decade we are being serviced by M/S Raj Flames, Shanti Market Rama Park, New Delhi. With a heavy heart, I am resorting to lodge a complaint about the indifferent behaviour of this particular service provider. Unfortunately, we could not contact them on telephone for the past 10 months as they never pick up. They insisted that we should go to the shop for booking the gas cylinder. I did venture once. It is really pathetic scene there. The front shutter is closed always and customers are required to go to rear side and stand in the Q for at least one hour for booking gas. The rear side is actually a nursery and the land is uneven and there is no shelter for the waiting customers. After reaching the counter one gets a very curt look and the people behind the counters, particularly one gentleman whose name I am not aware of, behave as if there doing a great favour for the sustenance of our lives. It may be mentioned that this area is one of the so called backward areas and people are used to live without so many proper facilities and infrastructure. But this kind o[censored]nfriendly behaviour, in fact, rude behaviour is not expected from a service provider that too from one of the largest Public Sector Undertakings. Never our booking on 1260 materialised from this Raj Flames. I am sure the paying customers deserve a small courtesy.

I do understand how ticklish to tame these people. Most of the people are local heavy weights and having equations with powers that be. But sir, a small effort from your side will do a lot for the scores of hapless customers. Please kindly make a visit to this place and see the conditions yourselves and listen to the customers available there. The service is also very poor. We never got a replacement before one week to ten days time after booking. Our friends other parts of Delhi say that they get replacements with in hours!!! Of course, we have a small problem. We are working couple and available only on holidays. We have in fact, got that written on our account slip. The people who bring the cylinders are aware of this.

Sir, I earnestly request your kind selves to go into this issue and take necessary remedial steps to improve the service conditions.

To day we went to that place and having faced them and upset, I resorted to lodge this complaint. Otherwise I am also one of those crores of Indians who accept every thing as fate. And a philosophy of “This is like this and will be like this and no body can save this “attitude. I am even a little sceptical that this complaint may boomerang on me.

With a fond hope that some body may act …………….


Yours sincerely,


(D.Sudhakar)