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[Resolved]  India Infoline Limited — Poor management and faulty services

After my last mail on issues with my account with 5 paisa I didnt receive any reply from India Infoline. Seems like they didnt have any more excuse.

Yesterday they sold all my shares without even informing me. I had 14 shares of BGR Energy, 16 of Reliance Power through IPO that I had fully paid for these shares. 50 DLF and 100 MTNL in the same account. Ths had happened in the past and that time they said this will not be repeated.

Praveen
[protected]
----- Forwarded Message ----
From: Praveen Gupta <praveen.gupta.[protected]@hewitt.com>
To: [protected]@indiainfoline.com
Cc: [protected]@5Pmail.com; [protected]@bseindia.com; [protected]@5Pmail.com; [protected]@yahoo.com
Sent: Tuesday, 6 November, 2007 8:26:13 PM
Subject: Fw: New Investor terminal


Hi,

I received couple of calls from your chennai office around 3-4 weeks back. I havent heard anything since then.
Could you please update me on this.

Thanks
Praveen

----- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 11/06/2007 08:24 PM -----
Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
09/18/2007 07:50 PM


To [protected]@indiainfoline.com
cc [protected]@5Pmail.com, [protected]@bseindia.com, [protected]@5pmail.com
Subject Re: Fw: New Investor terminalLink






Hi,

Despite frequent reminders I am not getting any satisfactory reply from the company. It seems there is only Relationship Manager who is driving the company and if he goes wrong nothing can be done to resolve the issue.
This is what your RM communicated to me when I raised this issue with him.

1. Earlier he said IIL Bombay office is causing the delay and they have not updated my records with brokerages we agreed on even before my first transaction.

2. After few days he said he was on leave and also he was looking for a job so could not focus on his work (which impacted my account as well).

3. Then he informed me that he was joining some other company (Religare Securities) as he was frustrated with IIL management which was also the reason for irregularities in my account. He asked me to join Religare and promised me good brokerage.

During all this conversation I was constantly in touch with IIL but nothing happened. It seems 3rd reason he gave me is correct.

I cant even imagine how come your management (info or hr mail accounts) were continually asking me to contact RM despite the fact that he is one who caused all this.

I found this grievances mail account from your website and thought of giving it a try.

Waiting for your positive response.

Thanks,
Praveen
[protected]



"[protected]@5Pmail.com" <[protected]@5pmail.com>

09/05/2007 06:27 PM


To Praveen Gupta/Gurgaon/Hewitt [protected]@Hewitt Associates NA
cc
Subject Re: Fw: New Investor terminal








Dear Sir,

With regards to your mail, please note that we have intimated your query to your Relationship Manager Mr.Suresh and he would get in touch with you shortly.

We request your kind co-operation till then in this regards.

Assuring you of the best of our services at all times. Please get back to us for any clarifications.

Warm Regards,

Vikas





CASE :- 2501799

Hi,

Is there any update on this?

Thanks,
Praveen

----- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 09/05/2007
01:40 PM -----

Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
09/03/2007 05:31 PM



To
"[protected]@5Pmail.com" <[protected]@5pmail.com>
cc
[protected]@indiainfoline.com, suresh.[protected]@indiainfoline.com,
[protected]@indiainfoline.com
Subject
Re: Fw: New Investor terminal





Hi Vikas,

Does this mean India Infoline is not responsible for what your
Relationship Manager promises to customers? Or in other words your RM's do
not represent IIL?
If thats true and IIL does not follow any business ethics then please
close my account and let me know how can I transfer my money back to my
bank account.

Thanks But No Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

09/03/2007 02:40 PM



To
Praveen Gupta/Gurgaon/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Fw: New Investor terminal







Dear Sir,

We regret for the inconvenience caused to you.

With regards to your mail, please note that your account with login id
PGUPTA78 is mapped under our TT Advance terminal. Further note that we
have provided you the download rights of TT Advance terminal and you would
be able to download the same on your office computer. Kindly follow the
following instructions to install the new Trader Terminal Advance from the
following link - www.5paisa.com/download/login.asp.

1. If your operating system is Windows 95 then this software will not work
on your machine. You will have to upgrade your operating system.

2. It is essential that you have Internet Explorer 5.5 or higher for using
TT Advance. If your operating system is Windows 98 or Windows 2000 then
your system will not have the .NET Framework 2.0 installed. You can either
get the...NET Framework 2.0 downloaded or have your hardware engineer
install the same for you.
On Operating system Windows 2003 machine you don't need to do anything
other than simply downloading the exe and running it.

3. On Windows XP make sure that you have Framework 2.0. If you have not
patched up your operating system or updated Framework, you will be
required to do so now. You could have your hardware engineer help you with
the update and/ or patch.

4. Once you have successfully installed Framework 2.0 or have established
that you have the right version of Framework running on your system the
downloaded exe will run without any need for set up or any additional
tasks.

If you work on proxy settings, you will need to contact your technical
team and ask them to open the following 3 ports:
1.10116 2.25000 3.25002

Kindly note that we have placed a request in your account and the TT
Advance password would be shortly sent via SMS on the mobile number
mentioned in the document. We request you to login with the new password
sent to you.

Your brokerage structure is as follows:

Trading brokerage- 0.10%
MPS- Trading - 5 paisa
Delivery Brokerage- 0.50%
MPS- Delivery - 5 Paisa
F&O - 0.10%

We request you to co-ordinate with your Relationship Manager Mr.Suresh
Gupta regarding your brokerage issue as he would be able to assist you
better in this regards.

We request your kind co-operation till then in this regards.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Vikas





CASE :- 2501799

Hi,

Could you please look into this matter?
I am really frustrated with the way IIL is dealing since beginning.
I would really appreciate your prompt response.


Thanks,
Praveen

----- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 08/30/2007
03:28 PM -----

Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
08/30/2007 01:09 PM



To
[protected]@5Pmail.com
cc
[protected]@yahoo.com, [protected]@indiainfoline.com
Subject
Re: Re: Re: Re: New Investor terminal





Hi,

Is there any update on this?

Thanks,
Praveen




Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
08/29/2007 03:27 PM



To
[protected]@5Pmail.com
cc
[protected]@yahoo.com, [protected]@indiainfoline.com
Subject
Re: Re: Re: Re: New Investor terminal





Hi,

I have been facing diffficulties in operating my trading account since
beginning. The services provided by IIL is pathetic and if it remains the

same way I may not want to refer IIL to anyone. I have to call them up
everyday to get the status but worst part is that there is no progress at
all. These are the open items i have been discussing with IIL but are
still open

1. I was told that the brokerage on all trading would be 3 paisa intraday
and 20 paisa interday(delivery) but I ma being charged 50 paisa. I wasnt
even aware of this until I received delivery report 2 days back.
2. You software doesnt work on my office network. May be required ports
are blocked.

Please do the needful asap.

Thanks,
Praveen
[protected]




Praveen Gupta/National/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
07/16/2007 06:38 PM



To
"[protected]@5Pmail.com" <[protected]@5pmail.com>
cc
[protected]@yahoo.com
Subject
Re: Re: Re: Re: New Investor terminal





Hi,

Thanks for the reply.

I asked for an online trading account from your representative. Please
change this to an online account or let me know if there are any charges
to convert this to an online trading account.

Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

07/16/2007 06:04 PM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Re: Re: Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail, kindly note that your account is active with
the login id PGUPTA78 and mapped under offline trading, thus you would not

be able to trade online.

Further note that the password which you received is a ledger balance
password through which you can view your ledger balance online by visiting

our website www.trade.indiainfoline.com.

Note that if you wish to mapped your account under online trading, kindly
let us know the terminal under which you wants us to mapped your account
so that we could do the needful from our end.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Nishant





CASE :- 2469996

Hi,

I confirmed the login id and its the same LEDGER. My Demat client id is
11762840.
Please do the needful asap as its already too late.
Let me know if you need further information.

Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

06/25/2007 11:09 AM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Re: Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail, please note that the login id mentioned by you
is invalid. Further, we request you to mail us your correct login id or
demat account number so that we can do the needful.

We request your kind co-operation till then in this regards.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Vikas





CASE :- 2469996

My login id is LEDGER.

Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

06/23/2007 06:06 AM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail, we request you to kindly specify your Login Id,



so that we could assist you in this regards.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Binal



CASE :- 2469996

Hi,

My full name is Praveen Kumar Gupta... but I believe this account was
opened with Praveen Gupta (not sure). I am in US and do not have access to




the papers I received from 5paisa. You also check the cell number.

Thanks,
Praveen Gupta




"[protected]@5Pmail.com" <[protected]@5pmail.com>

06/22/2007 12:47 AM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail and as per your query kindly note that we are
not able to trace the details of your account on the basis of the
information provided by you.

Thus we request you to kindly provide us your demat account number or your




entire name [including middle name] with which you had opened the account
with us, which could guide us in tracing your account status and login id
and revert accordingly.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Vikas





CASE :- 2469996

Hi,

I have opened an account with 5paisa and I received login and password. On





your website it asks for PIN alongwith login and password which i never
received.
Please let me know how to generate this PIN.

Thanks,
Praveen Gupta
[protected]
Complaint marked as Resolved Aug 14, 2020
Complaint comments  18 CommentsShareTweet

Comments

I request you to pls correct my mail id.
Regards,
Faizur Rahman
[protected]
plz refer to your reply dated:[protected], It shows that the company is also involved for befooling the customers and getting apologize instead of refunding the same which becomes a case of befooling for consumer court as well as an FIR to be lodged against your Branch Manager as well as your TM and a case in consumer court to be filed against the company. Because my A/c. was attracted on the basis of DPC charges @15-16% and charged @24% without any knowledge to the customer which is an act of Befooling and Fraud. It is again requested to refund the overcharged DPC as promised by your Branch Manager and your Territory Manager to avoid any highlighting in the Newspapers as well as in the Media also about your such type of dealings.

The words of apologise and inconvenience to customer are not sufficient until unless it should be highlighted in the market by all means against the company as to cutting the pockets of customers.

BIPUL CHUGH
FARARI09

On Mon, 04 Aug 2008 [protected]@5Pmail.com wrote :
>
>Dear Sir/ Madam,
>
>We apologize for the inconvenience caused for you.
>
>With regards to your mail, kindly note that as per conversation with Territory manager has conveyed that the funding charged have been reduced to 18% as per your request and we are unable to provide the reversal for the previous funding charges of Rs. 14, 872/-.
>
>We request your kind cooperation in this regards.
>
>Assuring you of the best of our services at all times. Please get back to us for any clarifications.
>
>Warm Regards,
>
>Dhivya
>
>"For a quicker response to your queries, please post them through our Trader Terminal by clicking "Help Desk".
>
>
>
>
>
>
>
>
>
>
>
>
>
> CASE :- 281989
>
>
>The Manager,
>India infoline limited.
>Mumbai
>
>Sir,
> With due regards I submit as under:-
> That I have been attracted by your R.M at Kurukshetra and promised to charge D.P.[protected]@15-16%. So he has befooled me. After that branch has not informed me in any way about the D.P.[protected]@24%.
> In the month of May, 2008 I have asked the detail of my accounts when the company has started H.O. shares cutting due to shortage of funds. I have asked for my password for checking of my accounts on internet. After receiving the password I have come to know and astonished the company is charging [protected]@24%. I have taken the matter to BM/TM for such befooling and got promise to change the interest rate and refund will be given from start of the account being over charged DPC. Then they have taken the case and forwarded the case for refund of rupees 14872/- With change of interest @18%from 1-6-2008. Refund is for period of[protected] to[protected], which is still pending through the request of the branch with you.
> Please expedite the matter at earlist by crediting the due refund.
> On 1-8-2008 I have contacted on telephone to your TM Shri Samarjeet and he has replied that I can loose the customer and I do not bother to my job in the company and befooling to customers is a part of our duty so you may contact to any person to whom you want. So it is very much shameful on the part of company and their working employees those are befooling the customers.
> Now I request please refund the DPC overcharged without any further delay and take the neccesary action against your TM for his rough dealing with the customers.
> Thanking you,
> Yours Faithfully,
>Date:[protected]
>Bipul Chugh
>FARARI09
>[protected]
my i.d is SANJBHAN ..I HAVE TRANSFER MY RESIDENCE FROM JUNAGADH TO AHMEDABAD..THE PROBLEM IS I HAVE GIVEN ALL THE LEAGLE DOCUMENTS TO CHANGE MY ADDRESS, MOBILE NUMBER, BANK DETAILS..TO YOUR SHAHIBAUG [AHMEDABAD] BRANCH BEFORE ONE MONTH BUT NO REPLY FROM YOUR SIDE..PLEASE DO THE NEEDFULL..REQUEST..
I have Trader Terminal 2.0.1.14 Software. When I start it and enter my Login ID and Password, it says "Invalid Login ID and Password". Please help me!

IndiaInfoLine — work in 2 office

sir
in bokaro branch mr ravinder prasad working in 2 office
1 in icici bank
2 indiainfoline
India Infoline has debited DP SPL charges twice from my account for the same year and to make up for the illegal debit they sold my shares - without informing me.
All my complaints to them have not been useful.
These people are out to cheat investors. Beware !!

Also please let me know if we can take up such atrocious issues with their senior management as the relationship managers are useless.
IAM YOUR CLINT ieINDIAINFOLINE HEAR MY SCRIPTS ARE BEING SOLD WITH INTIMATION TO ME SOIF SUCH DISSIONS ARE TAKEN BY YOUR COMPANY PEOPLE ITSELF THEN WHAT IS THE FUN OF PURCHASING SCRIPT. INFEATURE DONT GIVE ME ANY HAIRCUT OR TO BUY MORE THEN MY ACCOUNT BALANCE.
Dear sir,


After giving you humble request for contacting thanks for contacting me in your employee favour but that was actually wrong.

And demontrating me about your company features, but by this mail i am telling you that i have not signed any docs. regarding india infoline and me and my cousin too.


And your team Mr ansumon roy, Mr ram lakhan, Mr sabhitannsu bose & Mr ajay singh is giving me threat to live ranchi and go away and don't talk about what they have done with me okay thats fine if thats the matter i will raise my voice that ranchi branch of india infoline is a big gunda and giving me threat, if thats the matter then if any thing happens to me then for that responsible is india infoline.
asup all the terror activities given by your team (Mr ram lakhan, Mr sabhitannsu bose & Mr ajay singh) as been recorded and soon it will be deliver to nearby police atation.


These all things i am doing because india infoline is not giving me salary and as well as givivg me threats.


And soon i will contact to labaor court, nearby police station, As well as all H.R. group of companies.




thanks
shaghil
[protected]
I AM HAVING A DEMAT AC NO-[protected] MY ID SANTHKU9 BUT IAM NOT GETTING MY TRNSACTION DETAILS ON MY EMAIL ID OR MOBILE .SO KINDLY CHANGE MY MOBILE NO & EMAIL ID AS BELOW MOB NO -[protected] & EMAIL ID- [protected]@YAHOO.COM
MY client ID MURUGM22, I was requested my mobile no change at request form, but no change
pls change my mobile no as below mobile number [protected].
I have trade my client id, but now my TT password problem.so pls send me my TT password my new mobile no [protected].
I have worked in indiainfoline ltd.My Empolyee code c-15518 in posted Alwar Branch. but my PF number not about me SO send your massage about PF account no. and PF form send me but till now not about form and tell PF account no.
sir maine new laptop liya window 7 orignal. only trding ke liye . sir share market thik chal rahi hai but sir commodity market instal nahi ho rahi. apke software ing. rajan from bthinda, gambhir from chd, vicky from barnala in sabhi ne bohat try kiya but nothing. kuch nahi hua.in sabhi ka kehna hai ki window 7 main yah nahi chal sakta.plz sir aap hi kuch kare.i think sir yeh nahi ho sakta ki xp ya vista se latest verson window 7 main yeh software instal na ho.my id is wxyzviny and my no. is [protected].
I have 2 accounts running in dombivli Branch of India Info Line, As till now their were no charges been charges on DP Charges and Taxes suddenly they been charging me for 2 years, as they have already charged me the yearly maintenance charges 275/- when i went to their dombivli branch they say, we need to verify the same, As i asked them how come you charge on one account and leave the other account with out charges,

Is any responsible person at Indiainfoline office who could resolve this issue, as their were staff who use to play around with the customers account and made them a heavy losses and they have quit the jobs, For this loss who is responsible people,

need help any one can give, what step need to be taken, email me on below mail id

girish.[protected]@gmail.com

With this type of attitude of people working with india infoline workers, how one can trust, as people goes on loss as if they feel the money which comes to their account is their own property.
I filled the form for account closing and given to my RM four month from today.after 2 month when i called him he told that you did not given your pan card copy then i personlly given him after that he left the job.when i called[protected] they inform your account will not closed because your balance only Rs.75/-.when i have given the request for closing that time in my account balance was 1000/-.i inquired in branch i come to know that debit was 275/& 660/ for special scheme( P).i want reply form infoline that show any proof that i adopted any scheme.this is done by their staff to cheat the customer. now for closing the account they are asking Rs.250/-extra this is clear cut cheating. i want to close my account and return my Rs. 1000/-.I have accounts running in Chembur Branch of India Info Line, mumbai
MY client ID :NidhiS 01
POAID: 03182311
I too faced worst support from India Infoline..There support is not at the level..They dont care about the customer concerns/.//Let me see this post makes my concern resolved...or not..If not then i will forward the email which i Have sent to the customer care but not got reply till now..

There new version of Trader terminal sucks...It eats my CPU usage and i lost more than 4000 Rs. in a week...Because of this terminal...

India Infoline, Mumbai Head Office — Mutual Fund to Demat

I have submitted form to convert my mutual fund to Demat account. I have sent so many mails regarding that. But nobody replied. I put compliant about that on India Infoline e-mail id. Nobody respond. From same e-mail id i get reply of other queries, but not about that. Please Help

India Infoline ltd — annual maintenance charges

Sir
In 2007, i joined the iifl for trading , their represented told that their will not be ant AMC,.After 2 years they started debiting AMC from my account, I am not able to come to know,now i come to know about it, i told them ,they have changed my scheme 555,but not refund my money this only his rep. Shiva fault , they try to cheat their customers, they reply first, but there is no response, Can you guide me what can be done to refund my money back as soon as possible.
AMC which is cut by your india Infoline concern, they are not coming to the point,just beating around the bush,
As per them wrongly debit amc charges will be reverse shortly to your account and 555 will be debited from your account, you please tell me the expected date of action.you are not coming to the point.

For any further account statement where we should request you to please tell me, get me the Email id of that person/system. to whom i should be in touch with them. I am going to send the application for id registration shortly so that further i should in get at right person and get the required information in time in a better manner.
This has reference to your observations. In order to help us address the same, kindly provide us complete details (such as Login ID/contact number in connection with this issue . Please quote the same in your email. Upon receipt of the mail, our customer service team will be able to work on resolving the same


Jitesh Shah
India Infoline

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    India Infoline Finance [IIFL] Phone
    +91 22 4151 4151 [Customer Service]
    +91 22 4007 1000 [Customer Service]
    +91 22 4249 9000 [Compliance]
    India Infoline Finance [IIFL] Address
    IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013