India Infoline Finance [IIFL] Complaints & Reviews

PF Release
Dear Sir/Madam,

PF number : MH/93463/271

Employee Code : C31077

Please let me know the status of my PF

Regards,
R.Kavitha

I have written to Indiainfoline one month back that I need to clear my debit balance but nobody contacted from your side

I have also tried to contact through your customer cell and came to know that the person Mr Vicky who was handling my account has left the job. I was trying to contact him for last 3 months but without any success

Then I came to know that Mr Sanjay Gupta would be handling my account. I spoke to him also 20 days back and he confirmed that he would come and clear all the things. But till date nobody came and nothing has been cleared. My debit balance has been incresaing from 31000 to now 37000. Please note that I would not pay for your negligence. This is totally unaccepatable to me.

If you want to clear the account then depute somebody to clear the account within 7 days otherwise I would not clear any balance Please note that why should i pay for inaction from the company side.

Sandeep Pushkarna

clint id is asinghal .i opened account in jan 2007. i purchased three type of shares paid by three cheques of hdfcbank. when i went to sell them in dec.2007 in branch there was none of shares in my account. i complaint in branch and meerut RM mr.sandeep arora & mukesh singh(head of country) and custumercare of com. also. but no result .since 8 month have been paased. RM of com. have meeted to me three times. company have not sent me my email id and password from begining. i mailed to com. by my personal email([protected]@gmail.com). pls help me. contact no. [protected].

clint id asinghal. i have opened dmate and trading account in bulandsher branch(u.p). i purchased shares and give three cheques of hdfc bank. when i go to branch for selling shares that branch head told me that none of shares are in my account. i complaints its than she told me that one agent have done miss trading in many account and company have terminate that boy. you go and caught that boy. i protested it and complaints to RM sandeep arora since jan 2008 . when i call to ask my money back they are saying that i am busy pls call back after on one or two houres after.sometimes they not put phone. pls help me.
contact no. [protected]

Hi,

I have invested rs 36000 in india infoline for stock trading and im not a knowledgable person in trade
i borrowed and put in shares and they took full utilization of my situation since i went abroad the trading person traded to futures and lost all the amount currently i have amount less than thousand.

How can i bear this im from average middle class family this is hard earned money i am totally frustated by these people. There is no proper explanation for my money till now. My sincere advise to new person investing in stocks dont beleive the brokers.

This branch is in india infoline chennai branch.

Only god can save us from this people.

Hi,

I had changed my bank account details in Jan 2008 & the form with the required details was submitted to the DP India Infoline.

The changes for the same are reflecting in the India Infoline demat account but I find that this has not been changed in the CDSL account. I came to know about this only when I found that the dividends were still being credited to my old bank accounts.

When i informed India Infoline regarding this, they have mailed back informing me that the change in bank account details has been rejected by their head office so it cannot be changed in my demat & cdsl account.

But the fact was that i had en cashed funds from my demat account & the cheques were issued towards my new bank account which i had provided.

i would like to know that how is it possible that India Infoline has provided a cheque payout against the changed bank details even after they have rejected my application for bank details change. Doesn't this amount to fraud?

Are there no regulatory to safeguard small time investors from this kind of fraud service. i have till yet not seen any kind of fines, penalties to the DP service providers of any kind nor has there been any substantial reimbursement provided to investor.

most of the time this kind of complaints just lapse away due to cumbersome paperwork & filing of the same.

please find the excerpts from the mail sent by Indian Infoline customer care.?

-----Original Message-----
From: [protected]@5Pmail.com [mailto:[protected]@5pmail.com]
Sent: Tuesday, August 05, 2008 6:45 PM
To: [protected]@hotmail.com
Subject: Bank detail change rejected


Dear Sir/ Madam,

Thanks for mail.

With regards to your mail, kindly note that the bank detail change request
sent by you was rejected by Head Office due the proof which you have
submitted along with the form was not sufficient.

So we request you to send the document along with all proof.

Assuring you of the best of our services at all times. Please get back to us
for any clarifications.

Warm Regards,

Dhivya

"For a quicker response to your queries, please post them through our Trader
Terminal by clicking "Help Desk".

I HAVE OPENED A ACCOUNT WITH INDIA INFOLINE LTD ON 18.01.2008 AMOUNT OF Rs 25000/.ON 21.01.2008 I BOUGHT AND SOLD 20 SHARES OF CIPLA AND EARNED PROFIT OF Rs.110.14 .AGAIN ON 29.01.2008 I BOUGHT 10 SHARES OF SOBHA DEVELOPER MEAN WHILE Mr.SUJAN MADE SOME TRANSACTIONS IN ACCOUNT DEBIT OF Rs.16922.69 AND Rs.1478.90 WITHOUT MY KNOWLEDGE .I VISITED THEIR OFFICE IN THE EVENING I FOUND THERE WAS DEBIT BALANCE IN MY ACCOUNT SO I HAVE DEPOSITED Rs.5000/.

ON 03.02.2008 I LEFT ALONGWITH MY WIFE TO HONG KONG TO VISIT MY DAUGHTER PLACE.THERE AFTER WHATEVER TRADING IN MY ACCOUNT WITHOUT MY CONSENT AND KNOWLEDGE .

WE CAME TO BANGALORE ON 28.03.2008 .
I HAD BEEN TO THEIR OFFICE TO COLLECT THE STATEMENT OF ACCOUNT ON 08.04.2008.THEN I FOUND ILLEGAL TRADING AND UNATHORISED TRADING IN MY ACCOUNT WITHOUT MY CONSENT.

Mr.SUJAN, THE RELATIONSHIP MANAGER ACTS AS IF THE MONEY BELONGS TO HIM .

WHEN THE MARKET WAS TUMBLING HE (SUJAN ) TRADED IN
F& O AND IN THE PROCESS I HAVE LOST Rs.18200/.

NOW I CAME TO KNOW THAT Mr.SUJAN LEFT THE JOB AND Mr.VINAY B P BRANCH MANAGER TREATING ME AS IF WE ARE BEGGING THE AMOUNT .

TILL DATE THEY ARE NOT WILLING TO SETTLE THE AMOUNT NOR GIVING PROPER REPLY.

I PRESUME THAT THE COMPANY DOING FRAUDULENT
TRANSACTIONS WITH PUBLIC MONEY AND EARNING BROKERAGE AND CHEATING THE PUBLIC .

NOW I AM 57 YEARS AND WORKING IN PUBLIC SECTOR BANK AND PUT 35 YEARS OF SERVICE AND I CAN NOT SUSTAIN THE LOSS BY THIS WAY OF DEALING BY THE COMPANY.

R SUBHAS PRABHU
(SUBHAS28)

Respected Sir/Mam

My Self CHANDRESH KUMAR GUPTA.I worked with india infoline Ltd.My Provident fund Account no is MH/93462/438 AND MH/44546/6451.I have deposited my pf form on 1 April 2008 and also recieved the acknowledgement .But according to provident fund department they had not recieved my form.Kindly clear it whether u recieved the form or not and if not then how can they send me provident fund acknowledgement.Please told me how long it will take to clear the Account.please do it as soon as possible.

Thanks & Regards
Chandresh Gupta

Hi,

I have complaint regarding your services. i have opened a demat+trading account with your company. client id 03067995 and DP ID 12044700. and i am facing very bad service from my branch and my RM (Rohan). From the date, i have opened a account, i am calling my RM to receive some docs from me and updated the same with my account. couple of more queries i have which i want to discuses. i have made million of call to him and said plz come to place anytime and just give me few minutes. but he is not coming even he is picking up my call from last 2-3 weeks. account opening time he assure me that anytime i need any help, he will come to me. help me in anymanner. If you people can't give services then why your people open new accounts.

Day before yesterday my RM give his manager number and tell me that talk to him. manager name was RAVI, and he used a very cheap language to me. i mean which i cannot explain to you. Is this the way to treat customer form india infoline. When i was telling him my problem, he simply said if you have problems then close your account. don't disturb me.
i was surprised really this is a example very good experience with india infoline. If your senior staff insult the customer like this then why RM or other people help the customers. Please investigate this issue. and don't want a account with company like this type of managers or executives.

Ram naryan jain
[protected]

I have opened my Wifes account with India infoline Ltd. Account wa opened for Rs 555/- scheme which is for life time free account. Now they have deucted AMC of account saying they can not give it life time free account. When i followed this, now they have deucted rs 555/- also but not reverted back the AMC deducted, and i am not getting any satisfactory response from them.
Can you please help.

Account/user id is NA000836 with india infoline.

Thanks

To
The manager,
india infoline.



Im J.Ravindra nath, from hyderabad, kphb,

with email address: [protected]@gmail.com, contact:[protected]

im a middle class employee, India infoline gui's called for account opening and took my documents and check for 2555 which was deducted from my citibank account, (check06/05/2008 Cheque No.854362 paid TO INDIA INFOLINE LTD 2555.00 )


There said that the account wil open within 4 days, but till today(19/06/08) there is no growth, and gui who is responsible for all this is Mr. Ramesh with contact number [protected],


now per day im calling him around 10 to 20 times, the phone is ringing but he is not answering, he sending some unacceptable messages, like(im suffering from viral fever wil be back in 2 days) but after days also the same situation.

I don't know whom to tell this situation, anyone who can help, kindly do it.


Thank you.

Hi sir/madam,
It is to acknowledge you that I am Rohit sharma having a trading and demat a/c with india infoline with trading id ROHSHA94 under relationship manager Seema rani at kirti nagar branch delhi.I am looking for opening of a NBFC a/c for which i submitted my documents on 5th of june.Its been alsmost 7 days since the submission of documents but my a/c has not activated yet.I was not provided with a valid response of delaying in a/c opening from concerned authorities.I request you to take care of my issue at your earliest conveniency and revert me back.I shall be highly thankful.
Rohit sharma
Thanking you

Respected Sir/Mam

My Self Radhika Arora.I worked with india infoline Ltd.My Provident fund Account no is 44699/1402.I have deposited my pf form on 1 April 2008 and also recieved the acknowledgement .But according to provident fund department they had not recieved my form.Kindly clear it whether u recieved the form or not and if not then how can they send me provident fund acknowledgement.Please told me how long it will take to clear the Account.please do it as soon as possible.

Thanks & Regards
Radhika Arora
[protected]

i cannot able to login since last 20 days for tt advance, for that i try to complaining to india infoline office ring road, surat, but did not pick up the phones.hope with this way to complaining my problem solve...

I have a trading account with india infoline. On requisition of PAN copy, i had send a copy of the same to their one of the branch offices located at T.Nagar Chennai. They simply missed that and deactivated my account for more than a year.

As i wanted to continue the trading, I had sent my PAN copy addressed to [protected]@5Pmail.com as requested by Priya, their customer service dept. to activate my account. I had sent my PAN copy by May 7, 2008. Still i am waiting to get any response. They don't even acknowledge my subsequent mails.

Also i tried by sending a mail to [protected]@indiainfoline.com to escalate the issue. I took the mail-id from their http://5paisa.com/ web site. But the mail is bounced back immediately by saying like non-existent mail id.

I wonder how they think about their customers ?

regards
kumar

Sir
My self VIPIN KUMAR S/O shri CHHATAR SINGH, I am open the Demate Account in indiainfoline, my login ID is received 12/01/08.but not received password, PIN No.& software. When Contract to ghaziabad local office his says if you want online trading account, you are gives TEN Thousand rupees because create your laser account page. so I am given ten thousand INDIAINFOLINE. Since 28/01/08.
After this amount company is self operated my account one day I see mail 9 trading mail in my id. I am complaint to ghaziabad local office Mr. RAJEEV MISHRA (Relationship Manager) M-[protected]. His says this type trading is not repeated in further. BUT after 15 days 03/03/08, company is trading in my account with out any information given to me ADLABFLIM buy [protected]@803And sell 754/-
Its complaint 5paisa.com (indiainfoline), According infolineindia complaint 5march08 Rajeev given (8000/-) eight thousand-post date cheque. No.023303, Axis bank ltd (02/04/08) but 09/05/2008.cheque is dishonored because signature is differs.


I am going to many time your ghaziabad local office, Account status & Installation of software, but Rajeev Mishra non shown my account & any Help of my quire.March end received account statement my account Dr.2310/-
sir I am already infirmed to my account trading without permeation, since 5march08.
After this complaint my account trading continue & account balance negative company failed stop to account trading.

What take any Action by company?
What is account Securities?
What is account privacy?
What is account transparency?
Sir
I am already infirmed to my account trading without permeation even information, I am says to Rajeev mishra. His say you are given signature agreement. Company treating any account, but all loss given by account holder.


Add
VIPIN KUMAR
R-18, Sec-12, rail enclave,
Pratap vihar, gahziabad.
UP-201009

Login Id-VI000867
Acc No[protected]/01556902
Bank Acc No.[protected]
Bank Nane-ICICI Bank, gzb.


Last complaint answer given by company.
On Thu, 06 Mar 2008 [protected]@5Pmail.com wrote :
Dear Sir/ Madam,
Thanks for mail.
With regards to your mail, please note that we are in receipt of the Authorization Letter submitted by you for your account having login id VI000867 and the same has been uploaded in our records.
Further, we request you to kindly intimate us the passwords required by you like be it Product password, On line fund transfer password (Ledger password), 5pmail password, DP (CDSL) password or TPIN.
Product password can be used for trading.
LB password to view Contract notes, Ledger and for Fund transfer by logging on to "trade.indiainfoline.com".
DP password can be used to view the Holding's Statement and Demat Details online by logging on to "www.5paisa.com/cdsl/login.aspx".
TPIN for offline trade by calling up our TradeLine Number[protected] and
5pmail password to view all the correspondence that Indiainfoline intends to send to it's customers on their new e-mail id created by us by logging on to http://mail.5pmail.com. Your mail id will be your [protected]@5pmail.com i.e. if your login id is ABCD1234, the email id will be [protected]@5pmail.com.

Your response in this regard will help us assist you further.
Further, please note we had a talk with your Relationship Manager Mr. Rajeev regarding the service issues you have and accordingly he will revert back to you shortly.
We request your kind co-operation till then in this regard.

Assuring you of the best of our services at all times. Please get back to us for any clarifications.

Warm Regards,

Harsha
CASE :- 144513

Dear All,

I have a demat account with india infoline ltd. pitampura branch,
i have opted for a payout of Rs. 10, 000 on 25/02/2008, same has been deducted from my account on 25/02/2008,

but till date i have not got my money. I have complained about this to there office but no satisfactory answer is given by them.

I recomend to all of you that do not open demat account with these deaf thives.

Thank you

Respected Sir,

COMPLAINT AGAINST AGENT - INDIA INFO LINE.

I am resident of Bilapsur Chattishgarh interested in Opening a Demat A/c With Reputed Company, “India InfoLine”.

But I am sorry to say that your employee at Bilaspur Branch Mr. Santosh Gajbhiye, Assistant Relationship Manager Mobile No. [protected] office at Bus Stand Bilaspur. Spoiling your Company Name by

 Misbehaving with the customers,
 Charging Unnecessary Over Cost on Opening an Account.
 Spreading Wrong information.
 Found unacceptable situation with Female employees at the Office.

Due to all these, I am forced to change my Decision of Opening an A/c with India InfoLine.

Agents are the representative of the Company, if they are spreading wrong reputation about the Company how can customer can believe in your Policies & Facilities.

As being responsible customer my Duty is to Inform you, Now its Your Job to take the necessary Action required from your End so that you will not loose anymore customer in Future.

Please take the necessary Action Required immediately

Regards
Salman Memon
[protected]

i want to download ttadvance could u suggest me how to download? please treat this urgent.

Mr. Mohd. Yousuf having his franchise at Malakpet Hyderabad approached and convinced me to open a Demat account with India Infoline and start trading in Stock market for which he promised that India Infoline has charged brokerage @ 0.03% for intraday transactions and 0.30% for delivery, instead of this what he has done I don't know but India Infoline has charged me brokerage rate @ 0.10% on intraday transactions and 0.50% for delivery transactions resulting huge commission received by Mr. Mohd Yousuf having franchise of India Infoline and gave me heavy loss in the shape of heavy rate of brokerage charged to me since November 2007