[Resolved] India Today Book Club — Non Delivery of Online Purchase | |||
On 14th April, 2010, I got one phone call from INDIA TODAY BOOK CLUB with offer to purchage a Whirlpool Magicook, 25lt Convectional Microwave Oven, by paying just Rs. 7098. I have paid the same via credit card when transfered the call to IVR payment gateway. The payment is made successfully, and I have to wait now to receive the product in three week. Till today, the product is not dispatch from the ITBC office. I got many call from the ITBC about not able to dispatch the item in GUJARAT, for not available surface line courier service of BLUEDART in anywhere in Gujarat??. I have contacted with BLUEDART Service, who have verygood surface line network in Gujarat. Ahmedabad as well as in my City. But dispatch person were not agree with my reply. He told that, we are going to proceed for refund. I said, "OK, Please refund. if you not able to dispatch, but just you reply the same on email, so I can sure about written confirmation of refund, and go to local market to purchase the product", On email, what they replying is attached herewith, where they are refuse to give refund., while on phone, they are refuse to send the product. ________________________________________________________________________________...⇄ Email Communication:: ________________________________________________________________________________...⇄ Dear Member, We thank you for your mail to us. With reference to your mail we would like to inform you that your order is ready to dispatch and we will dispatch the same on our next lot. So it’s our humble request to you kindly provide us few working days. We will dispatch it soon. Your valuable association with the India Today Book Club means a lot to us. Assure you of our best possible services always. For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) Thanks & Regards, Richa Executive Relations India Today Book Club [protected][protected][protected][protected] From: Rajesh Patel [mailto:[protected]@rediffmail.com] Sent: Saturday, May 08, 2010 4:42 PM To: ITBC4U Cc: response (ITBC) Subject: Re: Ref No.[protected] Order No. 0GA[protected] Dear Sir/Ma'am I am interested to know the status of order as updated by you. As per phone call recieved to me today from[protected]INDIA TODAY BOOK CLUB), this product will not delivered to me, and we are going to refund the full amount, due to BLUE DART SURFACE LINE service is not available in any place of GUJARAT. The same when I request on Email, then I am getting different answer. As per email "With reference to your mail we would like to inform you that as your order have been fully processed from our end it would not be possible for us to cancel your order. " If You deliver the product then, It is good, If not delivering then proceed for refund. Don't give dual responce. Delivery department is not ready to dispatch and requesting to ask for refund. Customer Care Center not responding for delivery and denine for refund. No refund - No dispatch, WOW! It's Ok, the reason given is absolutely wronge, but anyhow, atleast If I will get the refund after 45 Days of payment. Please confirmed me about sure of refund, so I can purchase the item from local market. Please do not send me any offer SMS or EMAIL from INDIA TODAY BOOK CLUB / BAG IT TODAY. Also add my mobile number and email in 'DO NOT DISTURB ME' in your database. Awaiting your immediate response about refund date. Rajesh Patel On Sat, 08 May 2010 15:27:37 +0530 wrote > Dear Member, We apologies for the inconvenience cause to you. With reference to your mail we would like to inform you that as your order have been fully processed from our end it would not be possible for us to cancel your order. Please note your Membership numberITBC10361457 for your future references. We value our customer and trust that you enjoy our products. Your valuable association with India Today Book Club is prestigious for us. Assure you of our best possible services always. For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) Thanks & Regards, Jyoti Executive-Customer Relations India Today Book Club [protected][protected][protected][protected] From: Rajesh Patel [mailto:[protected]@rediffmail.com] >Sent: Saturday, May 08, 2010 10:19 AM >To: response (ITBC) >Subject: Re: Ref No.[protected] Order No. 0GA[protected] Dear Ms. Prachi > >I am interested to know the status of dispatch of order as updated by you. > >As per phone call recieved to me today by INDIA TODAY BOOK CLUB, this product will not delivered to me, and we are going to refund the full amount, due to BLUE DART SURFACE LINE service is not available in any place of GUJARAT. > >It's Ok, the reason given is absolutely wronge, but anyhow, atleast I will get the refund after 45 Days of payment. Please confirmed me about sure of refund, so I can purchase the item from local market. > >Please do not send me any offerSMSor EMAILfrom INDIA TODAY BOOK CLUB / BAG IT TODAY. >Also add my mobile number and email in 'DO NOT DISTURB ME' in your database. > >Awaiting your immediate response about refund date. > >Rajesh Patel >On Wed, 05 May 2010 10:26:25 +0530 wrote >> Dear Member, We thank you for your mail to us. With reference to your mail we would like to inform you that your order is fully processed from our end. We request you to kindly wait for few days. We will dispatch it soon. Your valuable association with India Today Book Club is prestigious for us. Assure you of our best possible services always. For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) Warm Regards, Prachi India Today Book Club [protected][protected][protected][protected] From: Rajesh Patel [mailto:[protected]@rediffmail.com] >>Sent: Tuesday, May 04, 2010 11:14 AM >>To: response (ITBC) >>Cc: [protected]@ieee.org >>Subject: Order No.[protected] Dear Sir >> >>I have made order on PHONE CALL Received to me against SMS recieved to me on 14th April. SMS REPLY "FCAD" >> >>"FREE gifts wrth Rs 9194 with Whirlpool Magicook 25 litre microwave with convection and grill. Buy at Rs 6499 only.7 preset menus.Auto defrosts by weight and time,10 variable cooking power levels and a child safety lock. Fr more details SMS FCAD to 52424.TnC apply" >> >>Order No.[protected]; Paid Rs. 7098 via Creditcard on Telephonic IVR System on April 14, 2010 >> >>Kindly dispatch the same to me. If it is already dispatch then send me AWB No. >> >>It is preferable to avail service from 'BLUEDART Serface line', as per my experience. >> >>My Address, (already given with order) >> >>Rajesh Patel, >> >>Contact Details of BLUE DART SERVICE AT MY CENTER Pincode 363002 Address BLUE DART EXPRESS LTD C/O PADMAVATI EXPRESS, 16 LALGURU CHAMBERS, GR FLOOR, B/H BHARAT PETROL PUMP,MAIN RD., Location SURENDRANAGAR Telephone Customer Service[protected],232632 Location[protected],232632 >>Available Service Details Services Outbound Inbound Domestic Yes Yes Regional Yes Yes International Yes No Jumbo Box Yes No Dart Apex Yes Yes Dart Apex - Airport to Door No Yes Dart Apex - Door to Airport Yes No Smart Box Yes Yes Dart Surfaceline Yes Yes Airport to Airport No No >> >>Thank You, >> >> >>Rajesh Patel Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
India Today Book Club — goods not delivered after 45 days of payment
Dear Sir,Finally I have to use an external forum to ring a bell in the ears of India Today Book Club.
My membership number is ITBC0915692, under which I had placed an order by paying online on 4th May 09.
Till date, even after 45 days, I havent received the sun glasses i ordered.(order no 0GA[protected]
Repeated calls to your call centre, and your courier company followed by emails has given me nothing but false hopes and stories, ranging from dispatch details, to fictitous courier waybill numbers, to loss of package, to re-dispatch of goods.
However ITBC is not able to confirm on a time frame as to when the delivery would take place.
I request you to either deliver what I have ordered, or arrange for a refund,
Hope thats really not asking for TOO much
Regards
James Dsouza
([protected]@hotmail.com)
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India Today Book Club — Non delivery of my Order after 45 days of full payment.
Dear Sir,I have never came accross an Organisation like India Today Book Club.I had booked an Order since 2nd February'2009.The amount have been debited from my Credit Card Account.But till today they have not delivered my Order.All the time thay are sending mail with excuses.The trail mail will speak.In the last trail mail they had promised that if I dont get my order within 7 days they will take necessary action.As per their mail 10 days have passed and surprisingly I had paid my money 45 days before writing to you.
Please go through the trail mail/reply of the ITBC.I hope your organisation will look in to the grievance sympathetically.
Yours,
A.K.Pattnaik
Response <[protected]@indiatodaybookclub.com>
toAswini Pattnaik <[protected]@gmail.com>
dateThu, Mar 12, 2009 at 2:49 PM
subjectRE: Order Confirmation from India Today Book Club
hide details Mar 12 (9 days ago) Reply
Dear Member,
We apologize for the inconvenience cause to you.
With reference to your mail, we would like to inform you that your order alrady had been dispatched from our side. Kindly wait for one week. If you will not receive the same within a week, kindly get back to us. We will do the needful.
Kindly make a note of your membership number as given below for future reference.
ITBC09842447
We assure to provide you with best service always.
For further queries and assistance please feel free to get back to us on same or call us on our helpline number(s) _
[protected] or[protected]Toll Free**)
Thanks & Regards
Zishan Ahmed
India Today Book Club
Dear Member,
We apologize for the inconvenience cause to you.
With reference to your mail, we would like to inform you that your order has been dispatched from our side on 04-FEB-2009 under consignment number[protected] through TNT COURIER, Very soon it would be at your doorsteps. Kindly wait for 14-20 working days. If you would not receive the same within the given time frame, kindly get back to us. We will do the needful.
Kindly make a note of your membership number as given below for future reference.
I TBC09842447
We assure to provide you with best service always.
For further queries and assistance please feel free to get back to us on same or call us on our helpline number(s) _
[protected] or[protected]Toll Free**)
Thanks & Regards
Zishan Ahmed
India Today Book Club