[Resolved] Indian Oil Corporation — Not receiving GAS on time

[Resolved] Indian Oil Corporation — Not receiving GAS on time

S Smt.NEELAM from Delhi, Delhi

GAS BOOKING I am a resident of Budh Vihar, Phase.I, Delhi - 86 and I am a consumer of Dagar Gas Service (TIN No.[protected] My consumer number is -5783. I want to inform you that service of this Distributor is very poor. They have made the rules that no consumer can book his gas before 21 days of previos booking. prescribed When we try to contact the agency on phone numbers[protected], 27524684, 27511541, we find them always busy. By god's grace, if phone connected, they never book the gas on first instance. When after some days, I asked for gas then the agency person tells that you gas is not booked. I request again, they they book the gas. It happened on many occassions. This time, they are accepting that I have booked my gas on[protected], but till now (AN of[protected], my gas has not been supplied by the agency. Whenever I asked to Agency, they always told that will supply tomorrow but even after 16 days, I have not yet received the gas cylinder. After 21+16=37 days, I have not received the cylinder from agency. It is very shameful, How can a person live with one cylinder for about 40 days. Kindly look into the matter and ask the distributor to set his system in order so that we may able to contact him for gas booking, it is possible on line also. It is also requested to instruct the agency to send the cylinder in time. Thanks. Smt.Neelam W/o Shri K.K.Bhardwaj, Budh Vihar, Phase.I, Delhi-86. Phone-[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Nirjhar Chakravarty

from Mumbai, Maharashtra

Complete Customer Unfriendly Attitude & Behaviour :
Ref : Consumer No - 20854
Agency Address - M/s Cooking Gas & Appliances, Sector-I, BD Market, Shop no-65,
Salt Lake, Kolkata - 700 064

Dear Sir,

I'm sorry to say that the behaviour and working style of your agency is quite primitive and lacks the decorum of modern customer requirements. To put point-wise :

1. Half the time the telephone nos are either engazed or not available
2. When after lot of efforts, one get through the lines, a robot like person picks up the phone with least
of customer friendly etiquette and mannerism. You can well imagine the behaviour thereafter !!
3. The cylider always reaches the designated address without any prioir intimation.
4. You as a customer are supposed to wait and wait indefinitely for your cylinder...!! If by chance you
are out of your residence, God can only help you !!! You have to go through the entire booking
process again and wait for your indefinite turn !!!

I as a customer booked a gas requirement vide booking no - 12801 or 9047 around a month back. Your persons came after a long wait and returned back not finding us home. Unfortunately, we both husband and wife are working leading to your inconvenience !! Today, when the status of the cylinder was wanted to be known, the reply was harsh - that a fresh booking has to be made. When it was pointed out the need for a telephone call or prioir appointment time and date fixation, the reply was curt - "WE DO NOT DO IT". Finally another fresh call was booked today vide no - 10445

I'm surprised at this demon like behaviour in this "AGE OF CUSTOMER CENTRIC APPROACHES". You may be having your monopoly, but if this the way your agents behave, no matter whatever wonders happen, you will perish in no time.

By writing to the Chairman himself, I'm confident that stringent action will be taken against such rowdy behaviour and such customer unfriendly mannerism.

Hope you will revert.

Regards,

Nirjhar Chakravarty
Regional Service Manager [ EAST ]
Godrej & Boyce Mfg Company Ltd.,
[ Appliances Division ]
Block - GN, Sector- V,
Salt Lake, Kolkata - 91
Phone[protected]