[Resolved] Indian Oil Corporation — MALPRACTICE AT IOCL PETROL PUMP

[Resolved] Indian Oil Corporation — MALPRACTICE AT IOCL PETROL PUMP

N N VANITHA from Rohtak, Haryana

Kind Attn: Mr. Ashokan - Deputy Manager Dear Sir, I am writing this mail with respect to a malpractice which I have EXPERIENCED at Indian Oil Petrol Pump outlet in Bangalore at WHEELER ROAD, COXTOWN TODAY. There are three pumps in one row where two are manual and one is digitalized automatic pump (WORKING ONE) which is installed in the middle . There are enough salesmen but none of them were atending the digitalised pump. The salesmen were directing the customers to the manual pumps where the meter was not visible due to lack of proper lighting in the Pump. When I went there I told the salesman to fill the tank for Rs.100 from the Digitalised One. But they insisted me to get it filled from the manual one and they told me that even the manual one is good. Likewise I was directed to the Manual one. The quantity for that amount is 1.98 ltrs. Since the meter was not visible, it appeared the meter had stopped at 1.30 ltrs. So with a doubt, I asked the sales man for how much he had filled the petol. He said it is 1.98ltrs and it is for Rs.100/-. So I paid the amount and started my Scooty Pep. But to my surprise the Indicator didnt show the usual quantity. So I went to the salesman and had to argue with him about the quantity. After a long arguement he agreed to fill the difference of petrol with a murmuring face. Even then he filled in less petrol. When I questioned it, the guys there INSULTED me a lot without even having a decency of talking to a lady. No Manager was present in the Station to come to my rescue and I felt it very disgusting and had to return with an impression of visiting such a DIRTIEST PETROL PUMP WHERE SUCH 3rd GRADE PEOPLE ARE EMPLOYED BY SUCH AN ESTEEMED CORPORATION ie. IOCL. If you want to solve this problem, the only way is REMOVING SUCH INDECENT FELLOWS OR TEACH THEM A LESSON WHERE THEY WILL HAVE SOME MORALITY TO BEHAVE WITH THE CUSTOMERS. I AM A REGULAR CUSTOMER TO IOCL IN BANASWADI MAIN ROAD AND HAVE GREAT REGARDS TO YOUR CORPORATION. HOPE YOU WILL REPLY TO MY MAIL AND RETAIN ME AS YOUR CUSTOMER. A LINE OF REPLY WILL BE HIGHLY APPRECIATED. Kind Regards, Vanitha .N. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Pankaj Rai

from Mumbai, Maharashtra

Kind Attention: Cusomter Care Dept / GM Sales
Dear Sir,
I am Pankaj Rai, professional working with Maruti Suzuki India Ltd., In the morning 9:15 AM I reached at your Indian Oil Pump M/s Agarwal Brothers, V V I P , Road, Jia Mau , Lucknow[protected]. Took diesel 32 Lts , Rs. 1110/- Bill No 5448 and made the payement though my debit Card (HDFC).
After Making the payment, the Manager who was standing outside Mis - behaved with me and asked why have you left the merchants slip inside ? You are supposed to provide it to me ? How will I come to know whether you have made the payment or Not ? Despite of showing Customer Slip which I was carring ?
When I asked that Why are you behaving in this manner and I will put a compalint against you, he was cool and enjoying his own way.
Sir, I will assure myself that next time onwards I will always avoid taking my fuel with any Indian Oil Pump.
Thanx for creating dissatisfaction.
Regards,
Pankaj Rai
MSIL, Lucknow
+91-[protected]

Vishal Acharya

from Ambad, Maharashtra

I m permanent customer of IOC Thakurdwara, Palampur, HP. On 5th of this month i went there to fill oil and i asked the petrol pump attandent to check the air pressure. He checked the pressure but did't screw the cap of tyres. When i asked he misbehaved with me. He also asked my name and address and given threatening of a local 'Gunda' Vika.

G.S.Reddy

from Ahmedabad, Gujarat

dear sir,
I am a customer of Spurthy Gas Agency, Alwal, Secunderabad (Hyderabad) with C.No. 2821 and to submit that the Agency having (2) telephone numbers for Re-fill booking. but both telephones are out of order. Kindly instruct the concerned authorities to ensure the Telephones are working properley.

alok srivastav

from Kolkata, West Bengal

sir
i am alok working as accountant in ntpcl corportion.
i filled the petrol in ambala city, aman filling station at 11-april-2009 during 2-3am between.
where the worket who was filling the petrol in my car that person hevily drink and misbave with my family
when i demand the complaint book of indian oil company he was abuse me very much and call me fight with me, he was saying in drunk condition name ravi perhaps lavi i don't know exatly.
sir, i humbly request from your site please take the strick action that person.

with regards indian oil corportion.
(alok srivastav)

Satadru Sen

from Delhi, Delhi

Hello,
Stop filling petrol from IOCL outlet. I went to fill Rs300 petrol from IOCL Indira Nagar Adyar today ( 20th April 2009). I told very clearly that I need Rs 300 petrol for my bike. One salesman tried to divert my mind by asking if I am interested to go for some point card etc. I just said No to him and in the mean time I found that the other salesman has completed Rs100 fill and he was waiting ...When I said that why he has given only Rs100 petrol and not Rs300 ... he then gave me Rs200 more pertol ...But I found with the oil indicator that they have just given me Rs200 petrol and not Rs300 ... They just theft Rs100... Any IOCL manager watching this forum ? Pls take care !! Thanks

raja.daggupati

from Mumbai, Maharashtra

Dear sir,
I am writing this mail with respect to a malpractice which we have EXPERIENCED so many times at Indian Oil Petrol Pump outlet in Vizag at OPP Rythu Bazar, Seethammadara.

Iam Raja working as Medical reprasentative.Daily here we are faceing the problem with sales man.they never respond properly.there are four pumps and alsoThere are enough salesmen but none of them were atending the to fill the petrol. if we went one pump he will show next pump tell to me fill there but next pump person also show another
and if we ask for 100rs/- they fill only Rs 99.47/-daily like that only actually they had digital meters but they never feed it
finally major problem is that they never treat us as customers they feel we are beggers.
plz take it serious issue.

arvish

from Gurgaon, Haryana

COMPLAINT AGAINST MISUSE OF WATER AT SACHAN PETROL PUMP, MUNSHI[ULIA, LUCKNOW, UP.

Dear Sir,
we are writing this mail to inform you about the misuse of the water at your munshipulia petrol pump lucknow.we are the group of engineers and doctors working for social welfare.
since last one and a half year we are complaining at your petrol pump about the misuse of water but the employees there never paid attention towards it .Today at 3 december, 2010 they crossed there limits, they switched on the water pump and forget to switch off and the water continuously flows through it for hours and when we reminded them they started misbehaving with us.
Treating it as our responsibilty we are complaining you and expecting a proper and strict actions against them.
plz take it serious issue.

with regards