[Resolved] Indian Oil / Petrol — insufficient amount of petrol delivered due to possible malpractice in calibration | |
I have been a customer of the Indian Oil Petrol Pump, (Salt Lake Service Station, DD-29, Sector-I, Salt Lake, Kolkata-700064) since the last fifteen years. Since more than a year, i have been hearing from friends and neighbours that this particular outlet is malpracticing on the calibration of the fuel pumps. I had not taken this matter seriously till recently and now I have found out during the last 3-4 months that i am getting about 20% less fuel (approx) everytime. On 1st of August 2009, apparently there had been an inspection from your company on this particular outlet and surprisingly I got much more fuel than I usually get. From that day I am totally convinced that this dealer is cheating on its customers! This is totally unacceptable. With fuel so expensive it is not bearable for the common people to tolerate such nuisance. And as the pujas are approaching I am getting even poorer quantity of fuel. Please look into this matter and arrange for surprise checks on calibration of the fuel pumps at this outlet. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 99 1155 4411
+91 98 4882 4365
+91 81 2402 4365
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SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003
Indian Oil/Petrol — Wrong measurement of fuel.
To,The IOCL
New Delhi
Sub: Image Filling Station, Mayur Vihar Phase-I, Delhi-92...fault in measuring quantity of petrol in the manual vending machine on 1.5.2008 at about 8:48 A.M.
Sir,
I have used the services of above mentined petrol pump and filled the petrol for an amount of Rs2050/- from vending machine. My compliant is :
- That there was an severe error in the vending machine which by mistake filled 45.04 litre of pertrol in my car Honda City.
- As per the technical specifications of the car, its fuel tank has a capacity of max. 45 litre.
- Car was taken to petrol pump in running condition meaning it must be having some petrol in the fuel tank.
- Upon informing the person filling the petrol at fuel station did not only attend the problem sincerely but also behaved ruthlessly saying "yeh rahi parchi, jo karna hai karlo".
Still payment for Rs.2050 was made by me under their receipt no. 108148 dated 1.5.2008, through my credit card.
Though I do not have written proof of similar such incidents which happened in past with me and my colleagues but I feel it is necessary to inform that at various times when we filled fuel from Indian Oil filling stations such things were found very common. A skip of Rs.300 is generally observed.
This time they really crossed their limits of wrong measurement and bad behavier, as according to my experience, minimum 7-8 liters of the fuel must be there in tank before refilling.
Under such circumstances, I am forced to complaint it to the parent company, not only for compensation which should be given to me for the above incidence but also to inform how Indian Oil dealers not only in Delhi but elsewhere are known for this kind of cheating and bad behaviour.
Thanking you
R.C.Satyawali
MObile : [protected]