Indian Railway — Regarding the unruly behaviour of pantry car people

Address:

Madurai, Tamil Nadu

This is one of the common man who think the complaint will be taken serious action ( atleast a warning will be issued to the proper person)

I was travelling with my two kids 6 years old and 6 months old and my parents from Madura to thane by Ngerkol express. Train no: 6340.

we booked II AC but only during the boarding we came to know that there are only III ac coaches.
It was very difficult for us to accomodate my children and my parents whoa are in their old age in the III ac compartment.

Secondly there were lot of cockroaches inside the bogie and we keep on alerting ourselves from it.

thirdly I wanted the bottle to be sterilized and I needed hot water for preparing food for my 6 months old son. All the way I went to the pantry asking for the both to be done.

What they said was quuite shocking to me.
They said they will directly put the mineral water bottle in a container which they used to boil milk. when the bottle along with water come to certain temperature they would give me that. It was quite shocking for me to hear this.
I did not agree with that and the pantry person refused to do anything beyond that. I waited patiently for about 10 minutes but even then they refused to do so.

I suffered a lot with my 6 months old son and I gave himm the milk which the pantry supplied and immedietely he got diarrohea.

Imagine how far I suffered nd It was my very very bad experience in that train

I dont know what type of action will you take regarding this.

our nation, the people, the officers all think about the foreign nationals and their sophistcation. But we stand first in corruption.

let me come to the point. I dont want the travel as luxurious as in singapore or US. I just want them to give the basic amenities which they are paid to give. Infact the govt is running with the proper tax payers like us..

My ID [protected]@gmail.com
[protected]@yahoo.com