Indiaplaza.com — Non delivery of product and no response to repeated mails

Address:

Tamil Nadu

Dear Sirs
I ordered the following product on Indiaplaza.com on 2 - 1-2013. The product was to be delivered in 7 working days. I have paid for it in full by credit card. Details of which are given below.

Product details:
Efab Bladeless Fan EF-BF01
MRP: Rs. 3200
Our Price: Rs. 2599
You save: Rs. 601 (19%)

Order details:
Order No I[protected] .
02-Jan-2013 Amount 2599.00 ICICI Bank Gateway Credit Card

I have sent reminder mails on[protected] and[protected] to them which have not been replied. The only communication I have received so far was an e-mail message on[protected] curtly informing me that my shipment is delayed. On my account page on the website it just says that my order is being processed.
I called their helpline numbers [protected] at 7.30 pm and 8 pm. Both went unanswered after putting me on queue for more than 25 minutes. The line was cut from the other end, wasting my time and money. I ordered the fan for a particular purpose for my elderly parents and this delay and apathy has put me to distress. I shall be grateful for redressel in this regard.
Yours sincerely

Dr Syed Altaf Hussain MS FRCS DNB
W369 East main road
Anna nager west extn
Chennai - 600101
.
Tel- [protected]