Indiatimes Shopping — defective product

Indiatimes Shopping — Faulty product

I ordered 8GB MP3 player through the Times Reader offer in the Times of India on 16th May 2010. The product was delivered by VPP on 25th May 2010. Immediately upon opening the product I found that the product was faulty. I contacted the customer care number of indiatimes and lodged a complaint for replacement. Complaint number allotted was 280739. I was told that I need to return the faulty product and later I would be getting the replacement. The faulty product was collected through Aramex on 3rd Jun 2010 (AWB number [protected]). In spite of repeated calls since 7th Jun 2010 I have so far neither got the product nor the refund. The customer care number is also not attended and the call is placed on hold for at least 15 minutes before it is responded. Pl help.

Indiatimes Shopping — defective product

Dear sir/madam,
I had booked an ipod nano 16gb from shopping.indiatimes.com.The product is not working,i.e,its battery is damaged which gets low as I dispatch it from charging.Meanwhile i contacted umpteen times to the indiatimes customer care but still there is no response.The sub-order no. of my product is 3246569.

As per advertized in Mumbai mirror paper in 20 april 2011 this HTC ozone is 3G enabled to confirm that phone is supporting GSM 3G services I called indiatimes customer care they also confirmed same, hence I purchased this mobile. took Vodafone 3G connection and it was not working, to verify I went vodafone gallery they told me that this phone is not 3G enable.
I again complaint in indiatimes shopping and i talk with Amit Kumar (Sr.Executive) and they refuse to take this product back. and when i told that i will complaint this matter in court he told me that do whatever you want to do i can’t help. So i need this indiatimes shopping close permanently otherwise they will do with other customer also.
Thanks

A DEAD BRANDED CAR STEREO RECEIVED A MONTH BACK AGAIN SENT TO INDIATIMES WITH AN ASSURANCE THAT IT WILL BE BACK WITH IN 8 WORKING DAYS, EVERYDAY WE ARE GETTING ASSURANCE THAT IT WILL REACH YOU IN 48 HOUR BY THERE CUSTOMER CARE, BUT STILL ALL IN VAIN.I THINK THE TIMES OF INDIA AND INDIATIMES SHOPPING HAVE NO SHAME OTHER THAN TO HARASS PEOPLE AND STILL WANT WE SHOULD REFER THEIR NAME TO OTHER PEOPLE.AFTER THIS I THINK I HAVE TO STOP READING TIMES OF INDIA WITH OTHER LEADING NEWSPAPER AND MAKE THIS MAIL PUBLIC, TO MAKE THERE EYES OPEN.

Dear Sir,

Greetings from Indiatimes Shopping.

We sincerely apologize for the inconvenience caused to you. Kindly share your order number so that we can assist you further.

Thanks,

Indiatimes Shopping

my order no is 618255

my complaint no is 618255 and my order no is [protected]

I HAD SENT MY COMPLAINT NO YESTERDAY HAVE YOU NOTICED IT .PLEASE ATTEND TO THE COMPLAINT IMMEDIATELY AND ARRANGE FOR THE PICKUP OF THE DEFECTIVE PRODUCT AND REFUND MY AMOUNT AT THE EARLIEST POSSIBLE IT IS ALREADY MORE THAN A MONTH NOW

when i received a phone call that my damaged product will be picked up on Friday morning, I was happy that atlast the damaged piece will move away and I will get the refund of the long pending amount but that was also turned futile as nobody turned up till now and when i called up indiatimes customer care no they tell "no body has picked up till now and I will tell them to pick it up now " and that's it after there is no reply, today itself i had made two phone calls in the morn and afternoon and they gave me a phone no to contact him and that turned out to be a wrong person wherein he was not informed thru indiatimes, will there be a solution to this problem or will it be the same hide and seek game .I really had a horrible experience thru indiatimes shopping and it is more than a month now, Ihave lost a lot of money calling customer care no innumerable times and nothing more than that.

I noted that the case has been closed but without refunding my amount how can the case be closed .I have had enough headache shopping with indiatimes

order no 3003483921/ case id 1507470I

I had been calling executives since 1st of sep. standard ans is they will let me know within 24 to 48 hours. But no reply is receved.till 1st oct . i have completed all formalities from my side .Give me date when will receive my product.