[Resolved] Indiatimes / Subscription For Film Fare Magazine — Non-Dispatch of Free Gift
My name is Shashidhara K, from Bangalore.
Here is the brief about my complaint:
Bangalore Mirror, a news paper from Times of India Publication Bangalore edition has given advertisement on 23-Feb-2008 informing that Subscribe for Film Fare Magazine for 2 years and get free gift of Hitachi DVD with in 7 days from the date of your order or else youe money will be returned back. And I placed the order for the same and a sum of INR 2, 600 charged to my credit card account as I opted to make the payment through credit card and all these happened on 23-Feb-2008. My order no.[protected] which they sent through SMS on 27-Feb-2008 to my cell.
Today it is already 20-mar-2008 and till now I have not received by gift nor money back.
In this regard and spoke to cusomter care 4-5 times (complaint no. 551772) and they told me that I wiil be received the gift in couple of days. Finally I fed up takling to cusomer care wrote a complaint on customerservice on 17-Mar-2008 & they replied to my mail on 19-Mar-2008 as below : (Copied from my mail as it is):
With reference to your mail related to order number[protected], we would like to inform you that as per the policy free gift along with the subscription will be delivered within 21 working days from the date of order placement i.e Feb 23, 2008, kindly request you to wait accordingly.
It is being 23 working days (excluding Sundays from Feb 23, 2008) and again 20-mar-2008 I spoke to customer executive and answer was expected like they will forward my complaint no to techical department as my complaint was not opening to view also.
I request you to help me in this regard
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Aug 14, 2020Complaint marked as Resolved