[Resolved]  Indigo Airlines — Flight Prepones-No information Given and No refund

To whosoever it May concern,

I am writing this mail to inform you about the trauma i had to go through due to Indigo. This is my last resort. i booked an indigo flight from Delhi to Bangalore which was scheduled to depart at 8:45 PM on June 8th”2008. When I reached the counter with my husband at 7:50 we were told that we are too late and they cannot accept passengers. To our surprise the lady named Tina was extremely cold and did not did give any reasons. She had the wrong attitude and did not know the basics of customer service. I am surprised by the attitude and the one. Then we spoke with the supervisor nidhi who informed us that the flight is scheduled to depart at 8:15 (flight- FLT1807867) was preponed and they gave the message to Ms. Krishna on phone, SMS ed and sent a mail informing the same. We did not get any message or any mail. We don’t even know who Ms. Krishna is!!! We also spoke with the manager there. I am unable to remember the gentleman's name (I think Naresh), who told us that they cannot help us and the money will not be refunded. But since we have made the reservation through make my trip, and the ticket we had specifically said is refundable, hence we should be able to get it from them. Getting to the floor supervisor took us so much time due to his unavailability that it was time for the flight to take off.

We spoke with gagan and tenzel from make my trip and no signs of relief. We were asked to get in touch with indigo. If this is how it goes then why should one ever book a ticket through makemytrip and not go directly to the airlines??? Make my trip asked us to get in touch with indigo and vise versa; it is just a vicious circle.

First of all if we did not receive a message then it’s not our fault. Secondly since we were half an hour earlier than the flight's actual departing time, we should have been offered another ticket for the next flight or a refund should have been given. Thirdly the unwillingness to help from indigo really put us off not to mention the trauma of not being able to be with my sick grand mother.

We went ahead and booked another tickets through spice jet. which costed us another heavy amount. This was our first encounter with indigo and I will ensure I mention this to every single person I can.

We not only lost approximately 12k but the amount of trauma that we had to go through is priceless. We were unable to say goodbye to our grand mother. Thanks to all the miscommunication.

Indigo's advertising line is the coolest airline in India and makemytrip's is wish.click.go in my case it’s been a complete disaster and ridiculously handled. I am sure this is a way for the budget airlines to earn money. They must have given the ticket on a higher price to someone else.

Regards
Sushmita Singh