[Resolved]  Indigo Airlines — Non Refund of cancelled package even after 20 days

Address:

Delhi

Dear Aministrator

Its really regretful to state that I have not received my refunded amount on account of cancellation of my Indigo package availed , even after 20 days.
Booking date through Ms Nupur 25th April,2013
Cancellation date 25th April,2013
Package for 3 days
Passenger Name Ms Janak Chopra and Ms Kanu Sehgal

I had called not less than 20 times for thr same, but in vain.Mr. Ankush,team Leader-operations made me run into my brains but he never bother to revert.I contacted Mr. Ankush Tikkoo in order to escelate the call, but again in vain.I might pay extra to my credit card bank on account of delay from Indigo side.
On top of everything I canceled my booking within 30 min and my INR 8,043.00 (app.) was deducted and remaining amount has not been refunded till now.
Please look into the matter otherwise I am going to take some legal step, which I also dont want

Regards
Satya Rishi
[protected]

PS please find attached the conversation between Indigo (Mr. Ankush-Team Leader,operations and myself)

From: satya.[protected]@qrtcglobal.co
Date: Wed, 15 May 2013 11:51:50 +0000
To: Ankush Tikoo<Ankush.[protected]@igt.in>
ReplyTo: satya.[protected]@qrtcglobal.co
Subject: Re: Refund

Dear Mr. Ankush
Its really pity and I seriously fail to understand why I have not received the snap shot till now. I tried to contact you today also but you were unavailable. My transaction was made on 25th of April ,2013 and was cancelled within 10 min.Booking was for Kathmandu package under the name Ms Janak Chopra and Mrs Kanu Sehgal.

First of all Indigo has deducted my major amount and its being now 20 days , I ve not received my refund. I had already made not less than 10 calls but in vain. So much of harassment is not expected from such a company and on top of that due to delay in payment , may be I ve to give an extra interest to my credit card. HEIGHTS OF INJUSTICE......

If you can provide me with e-mail I'd of your Head techno commercial official. I need to address my grievance and escalate this issue because I think its not getting resolved.

Please send me the slab as well why this amount was deducted and I need my booking reference number as well as the details of the same.

Regards
Satya Rishi Takyar
[protected]
Sent from BlackBerry® on Airtel
________________________________________
From: satya.[protected]@qrtcglobal.co
Date: Mon, 13 May 2013 11:54:20 +0000
To: Ankush Tikoo<Ankush.[protected]@igt.in>
ReplyTo: satya.[protected]@qrtcglobal.co
Subject: Re: Refund

Looking forward for the same.Its already too late and frustrating Ankush .Please do it asap and oblige
Rgds
Satya
Sent from BlackBerry® on Airtel
________________________________________
From: Ankush Tikoo <Ankush.[protected]@igt.in>
Date: Mon, 13 May 2013 17:16:50 +0530
To: [protected]@yahoo.com<[protected]@yahoo.com>
Cc: satya.[protected]@qrtcglobal.co<satya.[protected]@qrtcglobal.co>
Subject: Refund

Dear Mr. SatyaRishi,

Greetings for the day.

Please be informed that we have processed the refund of amount INR 16882/- into your credit account, the same would be reflected in maximum 24-48 hours. I sincerely regret the inconvenience caused to you in the entire journey, due to some technical glitch at our end in Finance Team I am unable to send you the screenshot, the same would be given to you by tomorrow.

Notwithstanding the unfortunate experience we look forward to serve you soon.


Thanks & Regards,

Ankush Tikoo
Team Leader - Operations

T: +[protected] | M: + 91-[protected]
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