[Resolved] Indraprastha Gas Limited — Inspite of 100% payment No connection
The following complain was sent to CORE Centre
Supported by: Ministry of Consumer Affairs,
Food & Public Distribution,
Department of Consumer Affairs, Govt. of India
Managed by: Consumer Coordination Council (CCC)
E-Mail ID: [protected]@core.nic.in, Website: www.core.nic.in
But No response.
Business partner Number : [protected]
There customer number : [protected]
DGM Vinod Number : [protected]/46074870
My particulars with IGL are as follows:
We booked pipe gas connection with IGL in Feb 2008 with Rs 2500 as advance payment and Paid balance Rs 5000 in July/Aug but yet to get the connection. Such hopeless is the customer service even from the customer executive to the DGM no body is bothered to track or revert call or confirm about the status. The following letter was sent to IGL with a vague reply from them but no connection. I wish to ask them to pay for delays
The following letter was sent to IGL
Complaint Details : The following letter was written to their DGM by my
husband Mr. S.K.Sobti, the action he replied back with wierd reasons but
didn't follow it up or reply to question of refund of money...
Hi Vinod, ( The name of the DGM)
Just received to letter. Oh by the way incase you find mail bouncing you
can mark copy to [protected]@gmail.com / [protected]@yahoo.o.uk.
these two id's wud not give a chance to claim as mail bounced.
Well now reply as per yr letter..
Delay .. yr reasoning accepted
Your reasoning of deviation's and safety hazards. Well you hv answered as
per the feed back given to you by yr technicians or men came to this
premises. Well it seems you people lie far too much. I am sure you must
be maintaining a log of all those men deployed for installation to know at
a later date the detail incase the information is required?? When these
three men came I clearly explained them look boss this is where I need the
out let . However he said he has no permission to take it out side the
house but on being insistent he said well for that he need to take
clearance and wud revert back the next day. he did not come but came on
the third day and said that The meter will be installed inside but the
outlet can be out side. On his confirmation I asked him to install the
meter . Which he did and promised the moment we will make additional Rs
5000 payment the connection will be establish the very day . By the time
the cheque was processed it was August. I called up Customer Care for gas
connection ( Check Log for number of calls from [protected]). Finally on
5th Aug they gave me a complain number . Wondering on my complain your guy
came and we said that we don't need it now and will call you once again .
How absurd this statement is. I am wasting calls to lodge complains and
subsequently defying the request to asking for an alternate date. From
this you can check the truthfulness of your people.
Even you were called up by me a number of times but you lack basic
courtesy of either reverting the call with info or deputing some one for
follow it up. Than you claim that you being constantly following it up.
Finally when all these call didn't bring I made you one more call and you
forgot but when I called you the second day, you asked me " Nobody
Came"? I said no. And than you sent these guys who were refuted .
That was sheer anger. Because you and your department made a mockery of
the customer-vendor relation.
Considering all your efforts and kind of services one can axpect in future
we decided that we would not like to be a part of this Gas rush thus Once
demand refund. We would approach Monopoly and Restricted Tare practice
commission and Consumer Court.
Consequences : Mental Agony that even after paying 100% payment we were
still lurching for the right to have a gas connection, No interest on
delayed connection, Buying expensive gas to continue the kitchen
We are also happy to inform you that you could also avail of the free
HELPLINE service by calling the Toll Free Consumer Helpline at
Thank you for lodging your complaint with us.
The CORE Team
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Aug 14, 2020Complaint marked as Resolved
+91 11 4607 4607
IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram, New Delhi, Delhi, India - 110022