[Resolved]  Indraprastha Gas Limited — inflated bill for PNG business partner number [protected]

Hi, this is the feedback regarding the billing of PNG business partner number [protected]. I am receiving inflated bills from past two month. I lodged a complaints against the invoice number[protected] and have not got any solution or did not receive any response till now. (complaint number ONM [protected]) This is really disappointing on your part, for showing such a careless attitude towards customer request. My average consumption, as per your record, is 15.72 but still I have been charged more in the higher slab. On 30 August, I have received a bill (number[protected] of Rs. 1352 for the period from Jan 2013 - August 2013. and in July I got a bill of Rs. 980. I have already paid Rs. 2885 during this period. I requested for the revision because i was being charged extra and not to pay extra for past month. In addition, I have also paid all the bills on or before the due date and still late penalty is imposed on me in the following bills (invoice number): [protected] Rs. 12.18 [protected] Rs. 11 [protected] Rs. 11 I called up your customer care and got a pathetic and unexpected response from them. they do not have courtesy to address consumer grievience. Kindly take strict action against those executives and provide a genuine solution to my request. Waiting for a response. Else I have to file an RTI to get this done