[Resolved]  Indraprastha Gas Ltd — IGL gas connection Regn No. 675507

Address:

Delhi

I had applied for IGL connection, registration number 675507, through Mass Management Services Pvt. Ltd. Vide their receipt number 2481 dated 8/8/2010.

We are senior citizens. We had hoped that with the coming of IGL, we would be relieved from the hassles, struggle, delays, associated with the booking of LPG cylinders, and whims and fancies of the LPG agencies.

But, we never anticipated that it would remain a far-fetched dream for us.

Once, few months back, one Mr. Nitin from IGL came to our house to see the feasibility of connection in our house, but informed us that the connection is not possible.

We wondered that IGL should have checked the feasibility first before accepting the application money. What happens to the time value of consumer's money lying with them for one year?

We told him that this connection was important for us and we will make modification in our house to enable IGL connection. We have been calling him since then, but with no response.

We moved RTI application. But, received a response from IGL that they were not covered under RTI. No body in IGL thought that, leave apart RTI, if a consumer had a grievance let us try to resolve irrespective of RTI application.

Will any one in IGL pay heed to our request and relieve us from this agony?

Mrs. Kamlesh Goel
A-53, Vikas Puri,
New Delhi-18

Ph: 25531525