[Resolved]  Indraprastha Gas Ltd — Inflated Bills

Address:

South West Delhi, Delhi

IGL - wong billings (BPN : [protected])

This is very frustrating that no IGL executive has come to my house to check the meter reading after March 2012. And the bills generated after that are all made on false assumption with very high meter reading. I have complained so many times earlier but with no solution to this problem.

Finally on 18/august I had to request Ms. Ruby (Customer care) to lodge a complaint and give me the complaint number. Initially she was reluctant in doing so, but when I was firm and insisted on the complaint number she did so. After that also no one bothered to come to check the meter reading. Complaint no. mkt[protected] dtd 18th august.
FOR YOUR INFORMATION, 3 PEOPLE ARE ALWAYS PRESENT IN MY HOUSE 24 HRS. So the question of no one at home doesn’t arise at all. IGL executives not visiting the houses at all and reporting all false.

The Bill dtd 27th June – Bill amount was 2904/- {meter reading on bill 406.83(dtd 15/5/2012) }
The Bill dtd 4th August – Bill amount was 2904/- {meter reading on bill 503.18(dtd 15/7/2012) }

These two above bills are totally fake. Although I have made the complete payment.

Correct Meter reading as on 18th August is 481
Correct Meter Reading as on 3rd Sept is 496.

Now you can imagine how far IGL executives have made false meter reading on assumption.

Most Importantly, IGL NODAL OFFICERS are useless. They do not pick up phones for complaint. What is the point of assigning a public grievance numbers if they are not attended.
Looking forward to hear from you soon.