[Resolved]  Infosys — HSBC Credit Card Closing

Hi,

HSBC credit card company called using mobile number.
I don't know how they got my number.
They send me credit card but never send statement in time at residence.

I requested to send copies and the customer support was not good.

The Bank blocked my card with suspicion of fraud usage and send another card.
I paid online the payment to avoid big late charges.
Now, I wish to close my HSBC credit card. Both old or new card.

I Called up HSBC customer support.
Twice the customer support kept me on waiting for more than 30 minutes.
I do not understand closing of credit card should be simple and not harrassment.
There is no email address where I can close easily.

The toll free number is not available so it is my phone bill which is more than hour charges.

Needs solution by the forum to avoid HSBC harrassment of closing simple credit card.
I am going to close all accounts and never ever enter into HSBC relationship.

regards,
Nandkumar
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Aug 14, 2020
Complaint marked as Resolved 
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closing of credit card — closing of credit card

Sir,
I have received a credit card in HSBC in 2007. I have used this card for the purpose of petrol filling only one time. After that I have not used that card for any other purpose. Also, I have paid the amount within the limited time. Two months back I have cut that cards and sent the two cards to the Nodal officer at Mylapore, Chennai to close my Credit Card Account No. [protected] and Additional card which was issued in the name of my husband K. Munuswamy. Card No: [protected].

At the time of issuing the card by students they have told that after one year the card will be closed automatically. After one year nobody asked to renew the cards. Without my requisition why my cards are renewed?
Now every month a Registered post is sent by HSBC at Chennai to me to instruct to pay the balance amount or minimum amount.
If the letter comes regularly without closing my credit card account, they are forcing me to go to take leagal action.
With regards,
R. Santha,
Statistical Inspector,
Department of Economics and Statistics,
Chennai 6. (Office Address)

My Residential Address:
R. Santha,
1/384, Subramaniam Street,
Chendurpuram,
Kattuppakkam,
Chennai – 600 056.
Tamilnadu, India.
/

HSBC Credit Card — closing of card

I was using HSBC credit card past 2 year. I was not recieving statement past 1 and half year but I was paid what I expensed in the card. Past 6 month I not paid any amount because of i am out of india. before go out of country I contacted cutomer care to close the card (6 month before) they told I have to pay 1, 15, 000 ( But i spent half of the money only). Yesterday HSBC bank agencied called to my office HR and asked my personal details but they not given. My HR asked me to contact a Person ([protected], Ronak sharma)who called to office.
I spoken with him. He told I have to pay 2, 08, 000. which include late payment, interest and all services charges.
I asked them to reduce some charges then I can close the account. finally he accepted for 90000 to close the account. I agreed to pay through VISA transfer to the card.
Please tell me How can i ensure if I pay 90000 the card account has been closed or not. what document I should get before paying this amount.
If possible please give any contact ID or contact no from HSBC side.

Please help me out from these.

Thanks & Regards
Gandhi Jayachandran
Dear Sirs,

I want to dis-continue my CREDIT CARD from today[protected] on wards.
My Credit Card No.[protected].

Regards,
ABaksi.
(ATANU BAKSI.)
Dear Sir,

MY CREDIT CARD NO. [protected]
WHICH I DON'T WANT TO CONTINUE FROM
TO DAY[protected].ALL THE OUTSTANDING
ALSO CLEARD LAST MONTH.
SO, PLEASE DO THE NECESSARY AS EARLY
AS POSSIBLE.

THANKS.
A.BAKSI.

HSBCcredit cards — closing of cards

I was having HSBC cards ..and was using it . however never took loan like I did on other cards like Citi bank,ICICI bank etc cards...I used it for some time .After few years suddenly they had asked me to pay yearly fees of Rs 2000/ which I never paid in the beginning or before. I asked to close the card as I was having other free cards giving me good service like citi bank,ICICI bank HDFC bank etc..they ask me to pay 100 rs as closing charge and said the card is closed .their executive came and collected the fee . card as usual was destroyed and droped to the drop box.

After few months their collection centre started to ring me up and pay the charges of fees and interest and said they are not inform about the card closure..Despite repeated requests to them still they say our division has not been informed.
the complained and grievances still pending..

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